Thomas Hanscom
San Antonio,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Customer Service Representitive
Inspiro
05.2022 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
TaskUs
03.2021 - 02.2022
- Maintained logs and documentation to detail key information regarding calls.
- Updated and maintained database with accurate customer information and timely data entry.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
Customer Service Representative
SYKES
10.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained knowledge of company policies to provide helpful suggestions and recommendations to customers regarding their banking profiles.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Hospitality Specialist
Discovery at Dominion
01.2020 - 09.2020
- Identified potential risks associated with hospitality services and developed solutions accordingly.
- Provided table-side service of food and beverages to senior citizens.
- Cleaned kitchen by regularly sweeping, mopping, and removing spills.
- Maintained high standards of sanitation, hygiene, and safety protocols in the kitchen environment.
- Supported the dishwasher position by cleaning dishes, and washing dishes when needed.
Medical Logistics Specialist
United States Army Reserve
02.2015 - 11.2017
- Performed quality assurance checks on all orders before releasing them into inventory.
- Ensured compliance with all regulatory requirements associated with medical logistics operations.
- Monitored inventory levels to ensure timely delivery of materials.
Education
High School Diploma -
John Paul Stevens High School
San Antonio, United States06.2014
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
Timeline
Customer Service Representitive
Inspiro
05.2022 - 12.2022
Customer Service Representative
TaskUs
03.2021 - 02.2022
Customer Service Representative
SYKES
10.2020 - 01.2021
Hospitality Specialist
Discovery at Dominion
01.2020 - 09.2020
Medical Logistics Specialist
United States Army Reserve
02.2015 - 11.2017
High School Diploma -
John Paul Stevens High School
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