Thomas Hargrove

• Oversaw daily operations ensuring compliance with safety and quality standards.
• Streamlined workflows, reducing process times and increasing overall efficiency.
• Trained and mentored team members on operational best practices and procedures.
• Conducted regular performance evaluations to identify areas for improvement within the team.
• Developed training programs enhancing employee skills and operational knowledge across teams.
• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Developed and implemented training programs for new hires, improving overall team productivity and performance.
• Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
• Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Completed bi-weekly payroll for Number employees.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Monitor LPR system
• Monitor Smart drive camera system
• Work in Clancy back
• T2
• Curb Trac
• Do payroll on UGK payroll system

• monitor parking in the city of Richmond as a ticket writer

• Boot vehicle that have outstanding parking citation

•lead collection team member

• Enforced parking regulations to maintain order and compliance in designated areas.
• Worked closely with public and remained courteous and calm while defusing tense situations.