Thomas Harvin
Brooklyn,NY
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
6
6
years of professional experience
Work History
Target
Brooklyn, NY
10.2025 - 01.2026
- My primary role was guest advocate to which I worked on multiple floors in rotation during the time I have been a seasonal associate.
- As a Guest advocate, I assisted customers with purchased items at the register by performing the mundane responsibilities of scanning and packing.
- Whereas at the self checkout area, I had to do the same thing but unlike registers, I was provided a zebra and a key to resolve technical issues.
Old Navy
Brooklyn, NY
07.2025 - 08.2025
- I engaged with customers, greeted them as they entered the store to provide humble hospitality.
- Handled and monitored fitting rooms while keeping the sales floor tidy.
- During my short time there I learned how to focus on one single task as opposed to juggling roles during my previous retail store experiences.
Hook and Reel
Brooklyn, NY
07.2025 - 07.2025
- I learned to take orders as one of two other hosts using a digital device
- I directed incoming customers to their seats
- I cleaned up menus while at the same time delivered any orders to uber eats, or any other delivery people
- I prepared customer drinks
Famous Footwear
Brooklyn, NY
03.2025 - 06.2025
- Focused on selling shoes, accessories like socks, also convinced customers to start membership accounts.
- Learned how to return shoe based products.
- Sorted and organized boxed merchandise.
- Clean and tidied up the store during closing and during open hours, was responsible for ensuring the floors cleanliness.
Verizon Russell Cellular
Brooklyn, NY
01.2025 - 02.2025
- Learned to organize and sort phone accessories
- How to sell accounts and phone plans
- Learned how to upgrade and sell phone brands with the option of a monthly plan
- Learned how to convince customers to buying Verizon home internet
- Learned about specs and bonuses
Flex Generalist Sale Associate
Macy's
Brooklyn, NY
11.2023 - 12.2024
- Originally applied for seasonal fitting room position but was then transferred to cashier and 3rd floor attendant who handled women coats and fulfilled other customer's needs.
- Made sure the floor was safe for the customer to navigate through and ultimately worked with other colleagues to put and hang up any coats not in the right place, on the floor, or over the gondolas.
- Juggled multiple responsibilities and helped my fellow colleagues with any task they were unable to accomplish due to various reasons, and if any of my other seasonal team mates weren't there, I would go ahead to do their jobs in their place to the best of my ability.
- Can now choose to pick up a shift whenever it’s convenient for me.
Cashier
Burlington
Brooklyn, NY
03.2024 - 08.2024
- Delivers excellent customer service with a positive, professional attitude.
- Accurately and efficiently ring on register.
- Process layaways, returns, and exchanges.
- Perform other tasks as assigned by the manager from time to time.
- Made sure to clean up any security tags placed in the drawer and any hangers around my register station which is to be kept new and untouched for the next individual.
- Put away any carts around to maintain a safe shopping environment for any customers if no one comes to checkout.
- Left because I barely got shifts.
Sales Associate
Primark
Brooklyn, NY
08.2022 - 08.2023
- Started off as a seasonal and after proving my worth, I became an official part time sales associate in September 2022.
- I worked in multiple positions such as cashier, and runner( when I returned different clothes to their correct place), also on my designated floor I helped organize the tables and make sure the shopping area was clean and safe for customers.
- Worked with other employees on the floor(second) and as a team we fulfilled the needs of customers.
- My original position was at the fitting room where I stood for four hours or more to ensure that the customers who entered tried on clothes without stealing them or putting on clothes that were prohibited such as undergarments.
Assistant Patient Transport/Office Administrative
Interfaith Medical Center
Brooklyn, NY
06.2020 - 07.2020
- Helped provide resources for surgeons during and after the process is completed.
- Assisted in any necessary medical field office work that benefits my life standard.
- Utilized technology required to do any medical field researc
Education
High School Diploma -
CUNY Brooklyn College
High School Graduate - undefined
Uncommon Charter High School
Brooklyn, NY06-2021
Skills
- Team building
- Computer skills
- Active listening
- Adaptability
- Creativity
- Mathematical skills
- High motivation
- Leadership
- Microsoft word
- Microsoft office
- Microsoft excel
- Microsoft PowerPoint
- Zoom
- Customer service
- Interpersonal communication
- Attention to detail
- Business acumen
- Sales
- Organization
- Brand identity
- Conflict resolution
- Product knowledge
- Persuasion
- Language Proficiency
- Cultural awareness
- Multitasking
- Problem solving
- Stamina
- Inventory management
- Visual merchandising
- Shipment processing
- Sales trends
- Persuasion techniques
- B2B sales and customer service
- Reading comprehension skills
- Exceeds sales goals
- Service oriented
- Excellent communication skills
- Merchandising
- Customer engagement
- Fitting room maintenance
- Inventory tracking
- Strategic planning
- Payment processing
- Sales training
- Retail store operations
- Teamwork and collaboration
- Time management
- Problem-solving skills
Accomplishments
- Exceeded monthly quota 20 times.
- Brought in 5-10 new customers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Employee of the week by completing my task with accuracy and efficiency.
LANGUAGES
English
Timeline
Target
10.2025 - 01.2026
Old Navy
07.2025 - 08.2025
Hook and Reel
07.2025 - 07.2025
Famous Footwear
03.2025 - 06.2025
Verizon Russell Cellular
01.2025 - 02.2025
Cashier
Burlington
03.2024 - 08.2024
Flex Generalist Sale Associate
Macy's
11.2023 - 12.2024
Sales Associate
Primark
08.2022 - 08.2023
Assistant Patient Transport/Office Administrative
Interfaith Medical Center
06.2020 - 07.2020
High School Graduate - undefined
Uncommon Charter High School
High School Diploma -
CUNY Brooklyn College