Thomas Haskell
Hudson
Summary
Results-driven Facility Account Manager with expertise in vendor relations, contract negotiation, and purchase order tracking. Skilled at building strong client relationships, ensuring service satisfaction, and streamlining operations to support organizational goals. Adept at coordinating multiple stakeholders, maintaining accurate records, and driving efficiency in facility management processes.
Overview
13
13
years of professional experience
Work History
Purchase Officer - Procurement
Benjamin Franklin Plumbing
Tampa
09.2024 - Current
- Evaluated vendor performance based on quality and service standards.
- Coordinated with suppliers to ensure timely delivery of goods.
- Resolved discrepancies in invoices and purchase orders efficiently.
- Prepared purchase orders and monitored order fulfillment.
- Managed inventory levels by keeping track of item usage rates.
- Negotiated prices, terms of sales and service agreements with suppliers.
- Conducted a review of all project descriptions to identify unaccounted-for materials and ensure accurate profit margin calculations upon completion of each work order
- Conducted market research to identify potential new suppliers and products.
Account Manager/Facilities Supervisor
Bluestone Management and Consutling
Lutz
03.2023 - 09.2024
- Maintained consistent client communication and rapport through daily phone calls, Teams meetings, and quarterly in-person meetings at client headquarters to address concerns, strengthen relationships, and support long-term contract retention and growth.
- Demonstrated exceptional urgency and time management while managing emergency work orders for a portfolio of over 140 commercial locations
- Handled all aspects of proposal development for multi-trade projects, including negotiating vendor material and labor pricing, ensuring healthy company profit margins, comparing competitive quotes, and preparing proposals in a polished, client-facing format.
- Dedicated time to developing an in-depth understanding of all service trades to maintain a competitive edge when discussing site issues with clients. This technical knowledge helped build client trust, supporting account growth and expansion into new territories. Trade knowledge includes, but is not limited to: HVAC, commercial plumbing (including re-pipes, pump installations, and toilet/drain repairs), landscaping, refrigeration, general contracting and remodels, electrical, forklift repair, and locksmith services.
- Provided technical and 24/7 support to location managers to alleviate stress and concerns while sticking to deadlines of subcontractors on-site arrivals.
- Sourced and onboarded over 100 subcontractors monthly while negotiating vendor agreements, including service level agreements (SLAs) and NET-based payment terms. Structured agreements to accommodate businesses of all sizes—from small family-owned companies to large commercial entities—while establishing dependable vendor relationships to ensure consistent service delivery for client locations
Client Service Representative
Legacy Group FMS
Bellport
12.2021 - 01.2023
- Served as the primary point of contact for clients and vendors regarding facility services, maintenance requests, and operational inquiries.
- Coordinated facility work orders and service requests, ensuring timely resolution and clear communication between clients, technicians, and management.
- Maintained high client satisfaction by responding promptly to service issues and providing status updates until completion.
- Managed incoming calls, emails, and ticketing systems to track facility-related requests and prioritize urgent matters.
- Scheduled and coordinated preventive maintenance, repairs, and inspections with internal teams and external vendors.
- Learned in depth knowledge for all trades we provided to our clients to allow negotiation with subcontractor pricing and keep a competitive edge over other facility management companies.
- Monitored facility service performance and escalated unresolved issues to management to maintain service standards.
- Maintained accurate records of service requests, vendor communications, and work order completion in facility management systems.
Co-Owner/Head of Sales
Safeway Chimney LLC
Hartford
02.2018 - 01.2022
- Managed daily operations and logistics for chimney services.
- Oversaw team scheduling and resource allocation for efficiency.
- Accompanied the truck manager on service calls to assist in closing sales, negotiating project details, and ensuring homeowners felt confident in their purchasing decisions.
- Leveraged strong interpersonal and sales skills to build trust with clients and guide them step-by-step through selecting the best solutions for their home needs.
- Monitored and maintained daily truck inventory to ensure product availability and enable same-day installations.
- Managed payroll, employee insurance administration, and internal financial tracking for staff.
- Conducted monthly financial and investment reviews to monitor business performance and maintain healthy profit margins.
General Manager/Sales
Juice Box Next Phase LLC
Holbrook
12.2016 - 11.2021
- Managed the company budget to maintain consistent financial stability and support sustainable business operations.
- Improved internal processes to increase operational efficiency and overall team productivity.
- Planned and coordinated community events to strengthen customer relationships, increase brand awareness, and drive business growth.
- Developed and implemented solutions to improve customer retention and ensure high levels of client satisfaction.
- Managed purchasing operations by placing product orders and coordinating timely deliveries with more than 30 vendors.
- Maintained and analyzed business data and financial records to track ROI and support strategic business growth initiatives.
- Managed staff schedules and delegated tasks effectively.
Sales Representative
Brushhollow Chimney
East Meadow
01.2013 - 06.2016
- Contacted 100–200 homeowner leads per shift to present and promote a variety of services, including cleanings, inspections, foundational repairs, and masonry work.
- Gathered detailed property information—such as heating type, year built, occupancy, and structural specifics—to recommend the most suitable services for each client.
- Conducted in-home consultations, presenting service solutions and finalizing payment agreements with homeowners.
- Secured larger projects and referrals through performance-based incentives, contributing to revenue growth and client network expansion.
Education
Associate of Science - Criminal Justice
Briarcliffe College
NY06-2012
Skills
- Vendor negotiation and relations
- Problem-solving aptitude
- Task prioritization
- Purchase order management
- Inventory tracking
- Client retention
- Contract negotiation
- Proposal writing
- Rapport building
- Delegation skills
- Client relationship management
- Customer service excellence
- Time management
- Multi-Trade based knowledge
- Multiple CRM program knowledge
- Closing sales
- Multitasking
- Microsoft suite/Google Sheets
Timeline
Purchase Officer - Procurement
Benjamin Franklin Plumbing
09.2024 - Current
Account Manager/Facilities Supervisor
Bluestone Management and Consutling
03.2023 - 09.2024
Client Service Representative
Legacy Group FMS
12.2021 - 01.2023
Co-Owner/Head of Sales
Safeway Chimney LLC
02.2018 - 01.2022
General Manager/Sales
Juice Box Next Phase LLC
12.2016 - 11.2021
Sales Representative
Brushhollow Chimney
01.2013 - 06.2016
Associate of Science - Criminal Justice
Briarcliffe College