Thomas Hatch
Littleton,CO
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
Service Advisor
AutoNation Chrysler Jeep Arapahoe
01.2023 - Current
- Trained in use of CDK, Microsoft products, WiAdvisor, and CenPos
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Averaged $60,000 in gross monthly, spread between an average of 80 Repair Orders
- Maintained an Average 900/1000 Customer Service Index score
- Primary duties included greeting customers, addressing customer concerns, maintaining contact with customers while vehicle is in our care, writing warranty claims
Armed Security Guard
Triple Canopy
10.2019 - 10.2023
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
Rideshare Driver
Uber
01.2017 - 01.2019
- Completed over 2,000 rides collectively between the two companies
- Oversaw own scheduling and decisions about daily routes
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Maintained an average 4.9 rating with both companies consistently
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
0621 Field Radio Operator
United States Marine Corps
10.2010 - 07.2014
- Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Put together and configured antennas, power sources and other equipment to establish communications.
- Oversaw team of 8 Marines, delivered training and maintained deployability of communications packages.
- Achieved the rank of Corporal
- Held two billets while in; Motor Transport Non Commissioned Officer (NCO) and HAZMAT NCO.
Education
Bachelors of the Arts - Political Science, Africana Studies
Metropolitan State University of Denver
Denver, CO01.2018
Skills
- Excellent communication
- Customer consulting
- Multitasking and organization
- Data entry
- Complaint resolution
- Team collaboration
- Strong work ethic
- Supervision and leadership
- Good Telephone Etiquette
Timeline
Service Advisor
AutoNation Chrysler Jeep Arapahoe
01.2023 - Current
Armed Security Guard
Triple Canopy
10.2019 - 10.2023
Rideshare Driver
Uber
01.2017 - 01.2019
0621 Field Radio Operator
United States Marine Corps
10.2010 - 07.2014
Bachelors of the Arts - Political Science, Africana Studies
Metropolitan State University of Denver
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