Thomas Hawthorne

Detail-oriented Manager with an established track record of creating and implementing process improvement initiatives. College graduate and quick study; who thrives on new challenges and excels in obtaining results. At ease in high stress, fast-paced environments with emerging and multiple responsibilities. Judgment: The ability to make effective and sound decisions autonomously relying upon my years of work experience and excellent problem-solving skills. Communications: Superior communication and interpersonal skills gained over several years of leadership roles. Leadership: 20+ years of leadership experience within and outside of Chase. The ability to work independently. The ability to consistently meet deadlines while adhering to regulatory compliance.

• Daily Supervision of ten or more employees
• Use of creative marketing techniques to increase sales
• Recruitment, training, and development of employees
• Reduced project store losses and exceeded all sales goals through analysis of P& L statements
• Responsible for a business open 24 hours 7 days a week 365 days a year
• Utilization of skip trace tools to locate delinquent customer
• Responsible for making on the spot credit decisions based on a number of factors
• Represented the company in court to gain judgment on delinquent accounts
• Recruited, trained and development of all employees
• Implementation of company sales strategies into daily employee goals
• Increased performance in a number of key areas within three months the best being in profit
• Ensured adherence to company standards by all employees
• Account management
• Proven record of success in opening new locations and quickly establishing profitability
• Training and development of employees
• Responsible for Company owned building, property, and assets
• Implementation of daily goals for each associate in order to exceed company expectations
• Ensured store profitability by reading and understanding a Profit and Loss Report
• Responsible for store performance in growth, collections and profit
• Addressed concerns between customers and clients in a call center environment
• Supported the sales team, by ensuring all sales and service objectives were met
• Helped train new employees
• Generated repeat customer business through successful customer follow-up
• Responded to customer inquiries via standard mail and email
• Certified Professional Food Manager