Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

TJ Hayduke

Seminole,FL

Summary

Dynamic General Manager with extensive experience at Kampgrounds of America, excelling in project management and revenue generation. Proven track record in developing sales strategies that enhanced customer retention and streamlined operations. Adept at staff recruitment and team leadership, driving significant improvements in efficiency and service quality. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager Nashville KOA Resort

Kampgrounds of America
Nashville, TN
11.2021 - Current
  • Tracked monthly sales to generate reports for business development planning.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Oversaw product development initiatives from concept through completion stages.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Designed sales and service strategies to improve revenue and retention.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Analyzed market trends to inform business decisions and strategies.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

General Manager Louisville South KOA

Kampgrounds of America
Louisville, KY
03.2021 - 11.2025
  • Coordinated ongoing company operations.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Assistant General Manager

Kampgrounds of America
St. Petersburg, FL
04.2018 - 03.2021
  • Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Supervised critical budget implementations, employee reviews, training and scheduling for projects.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Organized special events such as promotions or fundraisers to drive business growth.
  • Conducted regular staff meetings to communicate goals, updates, and receive feedback.

Customer Service Manager

Kampgrounds of America
St. Petersburg, FL
09.2017 - 04.2018
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
  • Explained benefits, features, and recommendations to maximize client retention.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.

Maintenance Technician

Kampgrounds of America
St. Petersburg, FL
08.2015 - 08.2017
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Cleared clogged drains and replaced valves, faucets and fixtures.
  • Maintained accurate records of all maintenance activities performed.
  • Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.
  • Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
  • Recorded type and cost of maintenance or repair work.
  • Installed new pumps, compressors, boilers and other mechanical systems.

Education

Associate of Science - Business Administration And Management

St. Petersburg College
Clearwater, FL

Bachelor of Science - Tourism And Hotel Management

Nashville State Community College
Nashville, TN

Skills

  • Project management
  • Customer service
  • Revenue generation
  • Market analysis
  • Sales strategy
  • Staff recruitment
  • Budget management
  • Team leadership
  • Reliability
  • Staff supervision
  • Customer retention

Affiliations

  • Golfing
  • Fishing
  • Wood working

Languages

English
Native/ Bilingual
Spanish
Limited
Italian
Elementary

Accomplishments

  • Rising star manager of the year 2023
  • Most revenue producing park 2024
  • Largest Rv park combination in KOA history 2025
  • Developer in KOA signature site standard.

Certification

  • CPO certified
  • CFPS (Certified Fire Protection Specialist)
  • CRCS (Certified Revenue Cycle Specialist)

References

References available upon request.

Timeline

General Manager Nashville KOA Resort

Kampgrounds of America
11.2021 - Current

General Manager Louisville South KOA

Kampgrounds of America
03.2021 - 11.2025

Assistant General Manager

Kampgrounds of America
04.2018 - 03.2021

Customer Service Manager

Kampgrounds of America
09.2017 - 04.2018

Maintenance Technician

Kampgrounds of America
08.2015 - 08.2017

Associate of Science - Business Administration And Management

St. Petersburg College

Bachelor of Science - Tourism And Hotel Management

Nashville State Community College

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