Thomas Hayes
Mt. Vernon,IL
Summary
Experienced Account Executive consistently exceeding sales targets and driving revenue growth. Demonstrated expertise in the sales process, customer relationship management, strategic account management, new business development, and competitive market share expansion. Strong interpersonal skills coupled with effective time management abilities enable successful profitability increase towards corporate goals. Passionate about sales strategy with a well-rounded background supporting organizational performance optimization. Proven track record managing key accounts while working closely with C-level executives. Seeking opportunities to leverage knowledge and experience in developing lasting business relationships that surpass sales objectives.
Overview
21
21
years of professional experience
Work History
Account Specialist
Assurant Dealer Services
Mt. Vernon, IL
12.2023 - Current
- Performed all functions of an F&I Manager, consistent with good business practices.
- Facilitated training as required to ensure understanding of Assurant Dealer Services, products, policies, and procedures with appropriate dealership personnel such as F&I managers, Sales Managers, Sales Associates, and office staff. Identified new opportunities for applicable Assurant Dealer Services products currently not offered by existing clients.
- I successfully improved results and achieved client goals in an ethical and professional manner using the Automotive Training Academy (ATA) process steps/word tracks.
- Organized, planned, and conducted meetings with clients as required, promoting communication and fostering a positive business relationship.
- Completed all reports for Home Office in a timely manner, including kickoff worksheets, trip reports, and post-assignment evaluations. Completed and submitted expenses during business travel and submitted business expense receipts into the expense portal to the Home Office on a timely basis.
- Coordinated and booked all airline reservations, hotel reservations, and car rental reservations through our corporate travel department, in accordance with corporate guidelines, and completed in a consistent, timely manner.
- Completed any items as requested by Program Administrator, Director of Training, and any other company employees.
- I complied with the instructions of District Managers (DM) overseeing my specialist assignments. They provided information, monitored my progress and performance, confirmed assignment schedules, conducted assignment orientations, collected invoice payments, and evaluated my performance.
Finance Director
Oasis RV and Power Sports
01.2023 - 11.2023
- Manage and oversee the daily operations of the finance department, ensuring smooth and efficient functioning.
- Ensured timely and accurate payment and funding for sold RVs and power sports vehicles, optimizing cash flow, and maintaining strong financial relationships with customers and lenders.
- Developed and implemented effective financial processes and controls to streamline payment and funding operations, resulting in increased efficiency and reduced errors.
- Collaborated with sales teams and lenders to negotiate favorable financing terms for customers, driving sales and improving customer satisfaction.
- Conducted financial analysis and forecasting to identify opportunities for cost reduction and revenue enhancement, contributing to overall profitability and financial stability.
- Managed the finance department, overseeing a team of professionals and providing guidance and support in areas such as financial reporting, budgeting, and compliance.
- Prepared financial reports and presentations for senior management and stakeholders, providing key insights and recommendations to support strategic decision-making.
Midwest Regional Sales Manager
AdvantaStar - Folsom, LA
01.2019 - 01.2023
- Leads a regional sales team to exceed targets, driving a 15% increase in sales by implementing effective strategies, and fostering strong customer relationships.
- Conducts regular on-site sales visits to prospective customers and key accounts, resulting in high satisfaction scores and increased sales.
- Identifies new business opportunities and forges strategic partnerships to expand market presence and drive revenue growth.
- Analyzes sales data and generates comprehensive reports to track progress, identify areas for improvement, and make data-driven decisions.
- Proactively monitors customer buying trends, market conditions, and competitor activities to optimize sales strategies and achieve a 15% sales growth.
- Establishes and maintains strong relationships with key accounts, providing exceptional customer service and addressing any issues or concerns promptly.
- Develops and manages regional sales budgets, effectively allocating resources to optimize sales performance and maximize profitability
- Conducts regular sales forecasting and pipeline analysis to identify opportunities and challenges, proactively taking actions to achieve sales targets.
Director of Finance
Vic Koenig Chevrolet - Carbondale, IL - Illinois
10.2016 - 01.2019
- Implemented robust controls and procedures to safeguard company assets and ensure compliance with financial policies and federal regulations
- Led and managed the day-to-day operations of the finance department, surpassing company objectives by 20%
- Oversaw budgeting and forecasting activities to ensure alignment with organizational goals and objectives
- Provided leadership, guidance, and mentorship to the finance team, fostering a culture of excellence, collaboration, and continuous improvement
- Managed relationships with external vendors and financial institutions, negotiating favorable terms and conditions
- Conducted financial audits and implemented corrective actions to mitigate risk and maintain compliance
- Developed and presented financial reports and presentations to executive management, providing insights and recommendations for strategic decision-making
- Collaborated with operations management, sales, and marketing teams to drive revenue growth, resulting in a notable 20% increase in overall revenue
- Utilized extensive knowledge of Sub-Prime and Prime sales and financing to set clear departmental objectives and devise effective strategies, resulting in the achievement of targeted goals.
Sales/Finance Manager
Bradshaw Auto Sales & Detail - Mt Vernon, IL
09.2014 - 10.2016
- Demonstrated proficiency in utilizing ADP, Reynold and Reynolds, and Frazier software to streamline sales and finance operations and improve efficiency
- Applied comprehensive knowledge of sales and financing in both Sub-Prime and Prime sectors to develop effective strategies, optimize revenue generation, and maximize profitability
- Successfully cultivated and nurtured relationships with third-party vendors, resulting in enhanced partnerships, increased vendor satisfaction, and improved negotiation outcomes
- Actively contributed to the development and implementation of sales and marketing strategies, aligning them with financial goals, driving revenue growth, and expanding market reach
- Conducted financial analysis, forecasted sales trends, and assessed market conditions to make informed decisions and adjustments to sales and financing strategies
- Consistently met or exceeded sales targets, demonstrating exceptional sales performance and contributing to the overall success of the organization
- Proactively identified opportunities for revenue growth, cost reduction, and process optimization, implementing effective solutions to drive financial success
- Maintained a keen eye for detail, consistently ensuring accuracy and compliance in financial processes, invoices, and payment receipts.
Sales/Finance Manager
Dales Harley-Davidson - Mt Vernon, IL
02.2008 - 09.2014
- Developed and executed strategic sales plans to achieve and surpass sales goals and service targets, resulting in a significant increase in revenue
- Cultivated and nurtured relationships with new and existing customers, effectively identifying their needs and providing tailored solutions, leading to a high customer retention rate
- Exceeded sales quotas by 15% through the implementation of effective sales strategies, including pricing optimization, product bundling, and targeted marketing campaigns
- Implemented comprehensive business planning initiatives to drive profitability, resulting in a 15% increase in overall profits
- Analyzed sales data and market trends to identify opportunities for sales growth, developed action plans, and coached the sales team to achieve exceptional performance
- Fostered a positive and motivating work environment, providing guidance and support to the sales team, resulting in a yearly increase in sales team performance by 15%
- Resolved complex issues with high-profile customers, demonstrating exceptional problem-solving skills to maintain relationships and increase the return customer base, resulting in a 20% improvement in customer relations score.
Trainer/Laborer
Walgreens Distribution - Mt Vernon, IL
06.2007 - 02.2008
- Mentored and guided new hires, fostering a positive learning environment and helping them quickly adapt to job responsibilities and company culture
- Assessed team performance through regular evaluations and identified areas for improvement, implementing targeted training sessions to address skill gaps and enhance overall performance
- Successfully trained and onboarded over 50 new hires within the first year, ensuring a smooth transition and accelerating their proficiency in their roles
- Actively participated in continuous improvement initiatives, providing valuable insights and suggestions to enhance training processes and optimize training outcomes
- Maintained accurate training records and documentation, ensuring compliance with company policies and regulatory requirements.
Sales Consultant
Ford Square - Mt Vernon, IL
03.2003 - 06.2007
- Developed and executed effective sales strategies and techniques to overcome objections, close sales, and maximize revenue opportunities
- Consistently achieved sales targets and received positive customer feedback by delivering personalized and attentive service
- Utilized active listening skills to understand clients' unique business and personal needs, and provided tailored solutions to exceed their expectations
- Conducted regular market research and competitor analysis to stay informed about industry trends, customer preferences, and competitive offerings, utilizing this knowledge to adapt sales approaches and maintain a competitive edge
- Received recognition and awards for consistently achieving and surpassing sales targets, demonstrating a high level of performance and dedication to delivering exceptional results
- Built strong and lasting relationships with customers, earning their trust and loyalty by consistently delivering exceptional service and support
- Proactively informed customers about current store promotions and product offerings, effectively driving additional sales and increasing revenue.
Education
Bachelor of Science - General Studies
Southern New Hampshire University
Hooksett, NH04.2019
Associate of Science - Applied Science
Rend Lake College
Ina, IL05.1989
Some College (No Degree) - Business Management
Valdosta State University
Valdosta, GASkills
- Account Management
- New Business Development
- Relationship Building
- Client Retention and Growth
- Forecasting and Analytics
- Sales Pipeline Management
- Goal Setting and Achievement
- Revenue Growth
- Sales Process
- Process Improvement
- Contract Negotiations
- Territory Management
- Excellent Communication Skills
- Sales And Marketing
- Sales Strategy
- Presentation Skills
- Critical Thinking Aptitude
- Problem-Solving
- Competitive Analysis
- Time Management Aptitude
- Team Collaboration
Accomplishments
- Trained and managed a sales staff of 6-10 people.
- Penetrated key accounts within the Midwest territory.
- Developed custom word tracts for various markets.
- Completed Sales Manager training through Harley-Davidson.
- Managed and developed a 7-state region.
References
Available upon request.
Timeline
Account Specialist
Assurant Dealer Services
12.2023 - Current
Finance Director
Oasis RV and Power Sports
01.2023 - 11.2023
Midwest Regional Sales Manager
AdvantaStar - Folsom, LA
01.2019 - 01.2023
Director of Finance
Vic Koenig Chevrolet - Carbondale, IL - Illinois
10.2016 - 01.2019
Sales/Finance Manager
Bradshaw Auto Sales & Detail - Mt Vernon, IL
09.2014 - 10.2016
Sales/Finance Manager
Dales Harley-Davidson - Mt Vernon, IL
02.2008 - 09.2014
Trainer/Laborer
Walgreens Distribution - Mt Vernon, IL
06.2007 - 02.2008
Sales Consultant
Ford Square - Mt Vernon, IL
03.2003 - 06.2007
Bachelor of Science - General Studies
Southern New Hampshire University
Associate of Science - Applied Science
Rend Lake College
Some College (No Degree) - Business Management
Valdosta State University
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