Thomas Hayward

• Managed practical action plans to respond to audit discoveries and compliance violations.
• Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
• Identified, investigated and documented compliance violations and recommended corrective measures.

• Responded to customer calls and emails to answer questions about products and services.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Verified customer identification and documentation for compliant transactions.
• Maintained and managed customer files and databases.

• Handled calls promptly and with courteous professionalism.
• Maintained working knowledge of products, accounts, representatives, tools and systems.
• Completed call documentation while speaking with customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Oversaw grill, stove, and oven, and cleaned equipment after every shift.
• Placed orders to restock items before supplies ran out.
• Handled and stored food to eliminate illness and prevent cross-contamination.
• Prepared meals from scratch using authentic, popular recipes to generate repeat business.
• Checked freezer and refrigerator prior to each shift to verify correct temperatures.
• Trained kitchen staff to perform various preparation tasks under pressure.
• Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
• Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
• Maintained well-organized mise en place to keep work consistent.

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
• Plated and presented all dishes to match established restaurant standards.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Prepared food items such as meats, poultry, and fish for frying purposes.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Checked food temperature regularly to verify proper cooking and safety.

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
• Plated and presented all dishes to match established restaurant standards.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Prepared food items such as meats, poultry, and fish for frying purposes.
• Maintained well-stocked stations with supplies and spices for maximum productivity.

• Resolved customer complaints in professional and timely manner.
• Hired, trained and supervised team of service staff members to meet business goals.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Met with customers to discuss service needs and offer available solutions.
• Monitored service staff performance and provided feedback for improvement.
• Maintained records of service transactions and customer feedback for future reference.

• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Processed claim paperwork and followed up on missing information to complete processing.
• Monitored factory recalls and announcements to stay on top of changes.
• Maintained detailed service and customer records.
• Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
• Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
• Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.

• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Met customers on lot and in showroom to discuss available vehicles and options.
• Developed successful sales strategies to maximize customer satisfaction and profit.
• Completed registration paperwork and sales documentation.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Managed a crew of 30, spread across 5 restaurant outlets in the hotel complex.

Maintained the inventory for Cookware, China, Silverware, Linens, Tables, Chairs, Cleaning Supplies.

Trained staff

Set up rooms for meetings and banquets

Worked with Chefs to properly set rooms (read menu and arrange the needed place settings according to the menu for the event)

Worked with the Chefs and Banquet Staff to plate the meals, and clean up afterward

Performed weekly Health Inspections in accordance with the regulations of the District of Columbia Dept. of Health

Handled scheduling and payroll for the crew.