Thomas Heard
Lawrenceville,NY
Summary
Dynamic leader with a proven track record at Optech, enhancing team performance and driving regional growth. Skilled in strategic planning and interpersonal communication, adept at fostering strong client relationships and executing successful business plans. Achieved significant improvements in efficiency and market share, demonstrating exceptional problem-solving and staff training abilities.
Overview
2025
2025
years of professional experience
Work History
Merchandising Specialist
Home Depot
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Arranged merchandise in alignment with store planogram.
- Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
- Assembled quarter and full-size point of purchase promotional displays.
- Developed partnerships with internal groups such as packaging, visual, and e-commerce.
- Inspected merchandise for quality and arranged proper display location on floor.
Regional Manager Anage
Optech
01.2018 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for Number locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Boosted brand growth by devising strategic network and marketing tactics.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients'' needs.
- Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Project Manager
Optech
01.2022 - 01.2025
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Project Manager
Optech
08.2019 - 01.2021
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Project Manager
Optech
01.2019 - 01.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Project Manager
Optech
01.2018 - 01.2019
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
Education
Associate Of Arts And Sciences - Criminal Justice
Bauder College
Atlanta, GA05.2011
Graduate Certificate -
Bremen Highschool
Bremen GA2004
Skills
- Reading planograms
- Pricing and shelf labeling
- Microsoft office
- Inventory tracking
- Merchandising displays
- Space optimization
- Merchandise planning
- Product merchandising
- Merchandising operations
- Planogram interpretation
- Category management
- Stock control
- Competitive pricing
- Analyzing sales reports
- Managing overflow merchandise
- Friendly and outgoing
- Reliable and punctual
- Active listener
- Product inventory counts
- Maintaining stock levels
- Stock rotation
- Customer relationship management (CRM)
- Visual merchandising
- Store maintenance
- Complex Problem-solving
- Interpersonal communication
- Strategic planning
- Staff training
- Inventory control
- Staff supervision
- Time management abilities
- Continuous improvement
Timeline
Project Manager
Optech
01.2022 - 01.2025
Project Manager
Optech
08.2019 - 01.2021
Project Manager
Optech
01.2019 - 01.2020
Regional Manager Anage
Optech
01.2018 - Current
Project Manager
Optech
01.2018 - 01.2019
Merchandising Specialist
Home Depot
Associate Of Arts And Sciences - Criminal Justice
Bauder College
Graduate Certificate -
Bremen Highschool
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