Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Heimrich

Account Management & Sales Professional
Tampa,FL

Summary

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at resolving client issues, fostering team collaboration and adapting to dynamic environments.

Overview

9
9
years of professional experience

Work History

Sales Advisor

IMG Academy
Tampa, FL
10.2024 - Current
  • Generated $100,000 in three months by conducting discovery calls and tailoring packages based on prospects desires.
  • Demonstrated technical selling skills and product knowledge in all areas of camp program.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.

Bartender

Bearded Iris Brewing
Nashville, TN
08.2022 - 05.2024
  • Consistently upsold premium products by effectively communicating value and tailoring recommendations to customer preferences, contributing to a 20% increase in average sales per transaction.
  • Served high customer volumes during special events, nights, and weekends.

Account Manager

Universal Logistics Holdings Inc.
Nashville, Tennessee
01.2022 - 07.2022
  • Increased client satisfaction by building strong relationships by anticipating their needs and addressing them promptly.
  • Achieved $500,000 in new and recurring revenue through business partnerships.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships.

Account Manager

Creative Artists Agency, CAA
Nashville, Tennessee
01.2019 - 12.2021
  • Generated $50M through new and existing revenue channels.
  • Built and managed valuable relationships with global talent musicians, buyers and managers by attending industry events, leading to increased sales.
  • Negotiated financial terms for 300+ contracts, resulting in mutually beneficial outcomes for our clients.
  • Applied market data to understand customer behavior, increasing client exposure by 30%.

Account Manager

Vegas Golden Knights
Las Vegas, Nevada
08.2016 - 10.2018
  • Managed renewals within a monthly recurring revenue band of $1K-$160K, ensuring seamless continuation of services and client satisfaction.
  • Developed meaningful relationships, achieving a 95% renewal rate, and earning the highest client satisfaction rating back-to-back years.
  • Achieved and exceeded sales goals, generating $4M in new revenue through referrals and upselling.
  • Recorded an average of 200+ touchpoints within Salesforce daily.
  • Contributed to the creation of Member Benefits and fan events, generating $2M in additional revenue.

Direct Sales Representative

St. Louis Cardinals
St Louis, Missouri
08.2015 - 08.2016
  • Generated $1M+ in revenue, and delivered positive customer interactions, documented in Microsoft Dynamics CRM.

Education

MBA - Marketing

Lindenwood University
Saint Charles, MO
05.2001 -

Skills

Client relationship management

Business development

Documentation and reporting

Customer relationship management (CRM)

Timeline

Sales Advisor

IMG Academy
10.2024 - Current

Bartender

Bearded Iris Brewing
08.2022 - 05.2024

Account Manager

Universal Logistics Holdings Inc.
01.2022 - 07.2022

Account Manager

Creative Artists Agency, CAA
01.2019 - 12.2021

Account Manager

Vegas Golden Knights
08.2016 - 10.2018

Direct Sales Representative

St. Louis Cardinals
08.2015 - 08.2016

MBA - Marketing

Lindenwood University
05.2001 -

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Thomas HeimrichAccount Management & Sales Professional