Thomas Heinan
Combined Locks,WI
Summary
Operations Supervisor with a proven track record in team leadership and performance management. Expertise in driving efficiency through collaboration across departments and fostering employee development. Consistently achieves operational goals and enhances productivity.
Overview
25
25
years of professional experience
Work History
Operations Supervisor
Metro Sales Inc.
De Pere, Wisconsin
08.2024 - Current
- Supervised daily operations to ensure efficient workflow across departments.
- Coordinated inventory management and stock replenishment processes effectively.
- Trained new team members on operational procedures and safety protocols.
- Led team meetings to discuss goals, updates, and address concerns regularly.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Monitored staff performance and provided feedback for improvement.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Purchasing/Inventory Coordinator
Metro Sales Inc/Wisconsin Document Imaging
Green Bay, WI
05.2023 - Current
- Coordinated inventory management processes for various document imaging products.
- Collaborated with suppliers to ensure timely delivery of materials and equipment.
- Implemented organizational strategies for efficient storage and retrieval of items.
- Conducted regular audits to verify inventory accuracy and compliance standards.
- Identified discrepancies between actual stock and computer-generated reports.
- Coordinated cycle counts to verify accuracy of inventory records.
- Reviewed purchase orders against invoices to ensure items were received correctly.
- Maintained accurate inventory records and ensured accuracy of data entry.
- Conducted regular physical inventories and reconciled with computer-generated reports.
- Implemented strategies that improved efficiency in the warehouse operations.
- Collaborated with other departments to resolve any discrepancies in inventory records.
- Investigated root causes for variances between forecasted demand and actual demand for products.
- Organized shipments for delivery to customers in a timely manner.
- Communicated regularly with suppliers regarding product availability or quality issues.
- Researched alternative sources for materials when necessary due to backorders or shortages.
- Coordinated inventory, stocking and ordering.
- Performed inventory cycle counting and identified discrepancies.
- Inspected incoming materials for damage.
- Identified unproductive inventory for disposition, optimizing stock productivity.
- Monitored database system to prepare and deliver customer orders on time.
- Managed inventory levels to ensure optimal stock at all times.
- Collaborated with sales and operations teams to align inventory levels with demand.
- Trained new employees on inventory management practices and procedures.
- Managed end-of-life inventory to minimize losses and maximize returns.
- Traced missing material and shipments through vendor and customer communications.
Service Technician/ Production Tech
Wisconsin Document Imaging
Green Bay, WI
03.2010 - 04.2023
- Diagnosed issues with imaging equipment and provided timely repairs.
- Performed routine maintenance on printers and copiers to ensure optimal performance.
- Assisted clients with troubleshooting technical problems and offered solutions.
- Managed inventory of parts and supplies for efficient service operations.
- Trained new technicians on equipment handling and repair procedures.
- Collaborated with team members to streamline service processes and improve efficiency.
- Documented service activities in the tracking system for accurate record-keeping.
- Communicated effectively with customers to address concerns and provide updates.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Conducted service appointments to diagnose and fix problems.
- Inspected equipment for proper operation and safety hazards prior to use.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Examined previously completed work for accuracy.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Logged services performed in service ticket system.
- Maintained certifications and completed training on systems and components.
- Installed new systems according to manufacturer specifications.
- Trained new team members on service processes to increase productivity.
- Assisted with installation projects at both residential and commercial sites.
- Assembled components into complete systems following blueprints or other instructions.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Installed new components or replaced defective parts to restore functionality.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Maintained a clean and safe work environment by adhering to all safety regulations.
- Assisted in the set-up and operation of production equipment.
- Trained new personnel in operating procedures for various pieces of production equipment.
- Conducted routine maintenance on production machinery and equipment.
- Maintained machines by performing inspections and troubleshooting problems with equipment.
- Inspected machinery and equipment to quickly diagnose malfunctions.
- Safely operated forklift to transport materials around facility.
Service Technician
Advantage Office Solutions
Green Bay, WI
03.2001 - 03.2010
- Diagnosed and repaired office equipment malfunctions efficiently.
- Conducted routine maintenance on printers and copiers to ensure optimal performance.
- Assisted clients with troubleshooting technical issues via phone and in-person support.
- Maintained accurate service records and documentation for all completed repairs.
- Managed inventory of parts and supplies to support timely service delivery.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Conducted service appointments to diagnose and fix problems.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Maintained certifications and completed training on systems and components.
- Collaborated with team members to complete projects efficiently and effectively.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Estimated cost of labor and materials for projects and communicated value to clients.
Education
High School Diploma -
Kimberly High School
Kimberly, WI06-1995
Skills
- Inventory and stock control
- Workflow optimization
- Employee training and development
- Performance evaluation
- Supplier collaboration
References
References available upon request.
Timeline
Operations Supervisor
Metro Sales Inc.
08.2024 - Current
Purchasing/Inventory Coordinator
Metro Sales Inc/Wisconsin Document Imaging
05.2023 - Current
Service Technician/ Production Tech
Wisconsin Document Imaging
03.2010 - 04.2023
Service Technician
Advantage Office Solutions
03.2001 - 03.2010
High School Diploma -
Kimberly High School