Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Henderson

Hamilton

Summary

Dynamic professional with extensive experience in dispatching and customer service at Alegacy. Proven ability in route optimization and data entry, ensuring timely and efficient service. Recognized for exceptional organizational skills and adept at managing high-volume communications, consistently enhancing operational efficiency and client satisfaction.

Overview

34
34
years of professional experience

Work History

Hearse Driver; Dispatcher

Alegacy
New York
06.1992 - 08.2012
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Assigned drivers to appropriate routes based on customer needs.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.

Receptionist

Bentas Funeral Home
New York
06.1992 - 08.2012
  • Scheduled appointments for clients, customers, and other visitors.
  • Provided administrative support to funeral home staff including typing letters, filing documents, and scanning and copying documents when necessary.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Organized travel arrangements for the deceased on flights.
  • Processed customer payments using point-of-sale terminals according to company policies and procedures.
  • Maintained an organized filing system of confidential client information in accordance with company policy.

Installation and Service Technician

Corcraft Industries/NYS Dept of Corrections
New York
06.1985 - 06.1992
  • Created detailed reports of work performed on each job site.
  • Performed troubleshooting, testing, repairs and maintenance on customer systems.
  • Collaborated with other departments within the organization to ensure successful completion of projects.
  • Replaced defective parts in accordance with warranty requirements.

Housekeeping Aide

Health and Hospitals Corporation
New York
01.1985 - 06.1990
  • Complied with safety rules set forth by management during daily operations.
  • Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
  • Checked all assigned areas thoroughly for cleanliness prior to leaving them.

Receptionist

David M Jaudon Funeral Home
New York
01.1979 - 06.1985
  • Scheduled appointments for clients, customers, and other visitors.
  • Provided administrative support to Funeral Home staff members including typing letters, filing documents, and copying documents when necessary.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Organized travel arrangements for the deceased including flights.

Education

Laquardia Community College
New York, NY

Skills

  • Data entry
  • Route optimization
  • Customer service
  • Appointment scheduling
  • Organizational skills
  • Dispatching procedures

Timeline

Hearse Driver; Dispatcher

Alegacy
06.1992 - 08.2012

Receptionist

Bentas Funeral Home
06.1992 - 08.2012

Installation and Service Technician

Corcraft Industries/NYS Dept of Corrections
06.1985 - 06.1992

Housekeeping Aide

Health and Hospitals Corporation
01.1985 - 06.1990

Receptionist

David M Jaudon Funeral Home
01.1979 - 06.1985

Laquardia Community College

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