Thomas Hendrix
Arvada,CO
Summary
Experienced technical leader and biomedical service engineer with over 20 years in the medical device industry, blending hands-on technical expertise with strategic program management.
Proven track record of leading cross-functional teams, streamlining operations, and delivering complex technical projects on time and within budget. Successfully managed system integrations, stakeholder engagement, and customer solutions across healthcare and engineering industries — bringing real-world expertise that complements and often exceeds traditional academic pathways.
The first employee and current Technical Lead at Integrity Medical Systems, with a strong history of mentoring high-performing engineering teams, driving operational excellence, and ensuring compliance in highly regulated environments.
Adept at integrating complex systems, managing stakeholder relationships, and translating technical complexity into actionable business outcomes. Currently pursuing a leadership role focused on global R&D execution, innovation, and continuous improvement in healthcare and technology sectors.
Overview
30
30
years of professional experience
Work History
Senior Services Engineer – Technical Lead
Integrity Medical Service
08.2015 - Current
- Led end-to-end planning and execution of complex medical imaging system installations, upgrades, and service programs across multiple hospital networks.
- Directed cross-functional field engineering teams, optimizing resource allocation, boosting service responsiveness, and improving equipment uptime by over 30%.
- Oversaw integration of radiology systems with PACS and EMR platforms, enhancing clinical workflow efficiency and regulatory compliance.
- Developed technical documentation, project schedules, and implementation roadmaps in alignment with customer and regulatory requirements.
- Mentored and trained new engineers, instilling best practices in troubleshooting, documentation, and customer communication, leading to a 40% increase in first-time fix rates.
- Collaborated with clients, vendors, and internal stakeholders to ensure timely delivery of services and transparent communication throughout the service lifecycle.
- Spearheaded hiring initiatives, onboarding, and professional development programs for service engineers, fostering a culture of accountability and technical excellence.
- Contributed to the strategic technology roadmap for medical imaging services, supporting 10-year planning aligned with business growth goals.
LXIS Field Service Engineer
GE Healthcare
01.2005 - 01.2015
- Installed, maintained, and removed radiology equipment across multiple vendor platforms
- Integrated systems with PACS and EMR, enabling worklist query and image transfer
- Coordinated engineering schedules to improve customer support and reduce downtime
- Developed documentation standards for timely, accurate reporting of service events
Program Coordinator
GE Healthcare
01.2003 - 01.2005
- Managed service delivery across a 2,000-bed hospital and surrounding clinics
- Supervised biomedical engineers, coordinated with hospital executives, and managed medical device readiness and procurement
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Maintained compliance with internal policies and FDA reporting for certified components
- Conducted staff training sessions and coordinated IT integration of devices
Biomedical Service Engineer
GE Healthcare
01.2001 - 01.2003
- Installed, modified, and maintained imaging and DXA systems
- Diagnosed and resolved customer complaints through field support and documentation
- Delivered applications training and supported service readiness across large healthcare facilities
Biomedical Service Engineer
US Medical
01.1999 - 01.2001
- Provided field service for Asclepion Laser Systems and imaging devices
- Repaired defective equipment for market reintroduction
- Customized service plans per sales agreements
Biomedical Service Engineer
US Army
01.1995 - 01.1999
- Attended USAMEOS at Fitzsimmons Army Medical Center (Aurora, CO)
- Supported Ft
- Drum’s hospital and clinics with medical device maintenance and repair
- Trained in radiology system certification and advanced electrical safety protocols
Education
Mammography, DXA, Radiology System Certifications -
GE Healthcare
Waukesha, WIDigital Radiography Installation And Service - All Models in Portfolio
Carestream Heal;th
Rochester, NYService Engineer Training -
Asclepion Medical Laser Systems
Jena GermanyManagement Fast Track/Six Sigma Certification -
GE Healthcare
Jupiter, FLAdvanced Electrical Safety Trainer Certification -
GE Healthcare
Certificate of Technical Studies -
USAMEOS
Fitzsimmons Army Medical Center05-1996
Skills
- Cross-Functional Team Leadership
- Project Management (Technical and Strategic)
- System Integration and Troubleshooting
- RF Systems PACS & EMR Integration
- Customer-Focused Solutions Delivery
- OEM-Specific Technical Training
- Regulatory Compliance (Healthcare Standards)
- R&D Execution and Innovation
- Stakeholder Engagement
- Continuous Improvement (Lean / Six Sigma Mindset)
- Technical Training
- FDA Regulatory Compliance
- Imaging Systems Experience (R&F, CT, MRI, IR, Mammography)
- Technical reporting
- Engineering documentation
- Root-cause analysis
- Quality control
- Process improvement
Timeline
Senior Services Engineer – Technical Lead
Integrity Medical Service
08.2015 - Current
LXIS Field Service Engineer
GE Healthcare
01.2005 - 01.2015
Program Coordinator
GE Healthcare
01.2003 - 01.2005
Biomedical Service Engineer
GE Healthcare
01.2001 - 01.2003
Biomedical Service Engineer
US Medical
01.1999 - 01.2001
Biomedical Service Engineer
US Army
01.1995 - 01.1999
Mammography, DXA, Radiology System Certifications -
GE Healthcare
Digital Radiography Installation And Service - All Models in Portfolio
Carestream Heal;th
Service Engineer Training -
Asclepion Medical Laser Systems
Management Fast Track/Six Sigma Certification -
GE Healthcare
Advanced Electrical Safety Trainer Certification -
GE Healthcare
Certificate of Technical Studies -
USAMEOS
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