- Avid Reader
- Outdoor Recreation
- Gym workouts
- Fishing
- Outdoor Recreation
- On trail camping
- Camping
- Backpacking and hiking
- I enjoy helping others and giving back to the community
- Playing Sports
- I enjoy cooking for friends and family gatherings
- Historical exploration
- Passionate about balancing physical health with mental and emotional wellness
THOMAS HENSLEY
Arden,NC
Summary
Proactive individual with a solid history of success in managing operations, team building, and teamwork. Adaptable to changing environments with concise decision-making skills. Performance oriented and hardworking to boost long term, team and business success. Offering a combined total of 20 plus years of experience along with leadership, customer service, and strong judgment skills. Capacity to execute and complete multiple tasks in high stress environments. Likeable personality and customer focused background who is ready to tackle new challenges and help build success.
Overview
9
9
years of professional experience
Work History
Outside Sales Representative
Spectrum
02.2025 - 06.2025
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Developed strategic sales plans to penetrate new markets and increase revenue streams.
- Conducted product presentations and demonstrations to showcase features and benefits.
- Analyzed market trends and competitor activities to refine sales strategies.
- Utilized CRM software to manage customer interactions and track sales progress effectively.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Branch Manager
Woodforest National Bank
11.2024 - 02.2025
- Directed daily operations to enhance branch performance and customer satisfaction.
- Implemented strategic initiatives to drive sales growth and operational efficiency.
- Monitored financial metrics and adjusted strategies to align with organizational goals.
- Mentored and developed staff, fostering a culture of continuous improvement and accountability.
- Cultivated strong relationships with clients, enhancing loyalty and retention rates.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Sortation Associate
Amazon
07.2024 - 11.2024
- Exceeded performance targets consistently through dedication, speed, accuracy, and teamwork.
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
- Streamlined workflow by keeping work area organized and free from obstructions during shifts.
- Adapted swiftly to changes in schedules or workflows while maintaining high-quality output under pressure.
- Completed required safety trainings and adhered to all company policies for optimal workplace safety.
- Demonstrated adaptability by cross-training in various roles with other associates.
- Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance goals.
Detention Officer
Henderson County Sheriff's Office
11.2023 - 07.2024
- Supervised and controlled behavior of 360 inmates.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Processed inmates by taking photographs and fingerprints.
- Provided counseling and guidance to inmates to boost wellbeing.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
Overnight Stock Team Leader
Walmart
04.2023 - 11.2023
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Housekeeping Aide
Village Hotel on Biltmore Estate
01.2023 - 04.2023
- Adhered to optimal standards for cleanliness, appearance and service.
- Ordered and stocked supplies to avoid shortages and excess inventory.
- Supported laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
Rural Mail Carrier Associate
US Postal Service
06.2022 - 01.2023
- Managed time effectively to consistently meet deadlines for both mail pickup from distribution centers and final deliveries.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
- Demonstrated punctuality and reliability with consistent on-time arrivals for daily pickups at distribution centers.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Sorted mail according to order of address appearance for easy access in field.
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
Correctional Officer
Western Correctional Center for Women
10.2021 - 06.2022
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
ASSISTANT GENERAL MANAGER
Spinx Oil Company
03.2019 - 11.2020
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Engaged team members and improved performance by delivering daily updates and conducting meetings to obtain feedback and convey new policies.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Took customer orders and capitalized on opportunities to sell special beverages and food options.
- Resolved problems promptly and effectively to elevate customer approval
DETENTION DEPUTY
Spartanburg County Sheriff's Office
04.2016 - 03.2019
- Processed and released inmates by taking photographs and fingerprints.
- Regularly conducted security and sanitation checks.
- Maintained accurate and detailed logs of all events that occurred during each shift.
- Investigated all security and safety violations.
- Responded to calls in both routine and emergency situations.
- Restrained adult and juvenile inmates when disturbances required physical intervention.
Education
2nd Class Law Enforcement Certification -
South Carolina Law Enforcement Academy
Columbia, SC07.2015
Bachelor of Science - Social Work
Mars Hill University
Bachelor of Science - Nursing
South College
Asheville, NCHigh School Diploma -
AC Reynolds High School
Asheville, NCSkills
- Business operations background
- Documentation and reporting
- Inventory management
- Dependable and reliable
- Mileage tracking
- Attention to detail
- GPS and route planning
- Problem-solving
- Adaptability and flexibility
- Order verification
- Customer service and experiences
- Time management
- Positive attitude
- Teamwork and collaboration
- Sales expertise
- Profit and loss accountability
- Employee scheduling
Interests
Timeline
Outside Sales Representative
Spectrum
02.2025 - 06.2025
Branch Manager
Woodforest National Bank
11.2024 - 02.2025
Sortation Associate
Amazon
07.2024 - 11.2024
Detention Officer
Henderson County Sheriff's Office
11.2023 - 07.2024
Overnight Stock Team Leader
Walmart
04.2023 - 11.2023
Housekeeping Aide
Village Hotel on Biltmore Estate
01.2023 - 04.2023
Rural Mail Carrier Associate
US Postal Service
06.2022 - 01.2023
Correctional Officer
Western Correctional Center for Women
10.2021 - 06.2022
ASSISTANT GENERAL MANAGER
Spinx Oil Company
03.2019 - 11.2020
DETENTION DEPUTY
Spartanburg County Sheriff's Office
04.2016 - 03.2019
Bachelor of Science - Social Work
Mars Hill University
2nd Class Law Enforcement Certification -
South Carolina Law Enforcement Academy
Bachelor of Science - Nursing
South College
High School Diploma -
AC Reynolds High School
Personal Information
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