THOMAS HENSLEY
Arden,NC
Summary
Proactive individual with a solid history of success in managing operations, team building, and teamwork. Adaptable to changing environments with concise decision-making skills. Performance oriented and hardworking to boost long term, team and business success. Offering a combined total of 20 plus years of experience along with leadership, customer service, and strong judgment skills. Capacity to execute and complete multiple tasks in high stress environments. Likeable personality and customer focused background who is ready to tackle new challenges and help build success.
Overview
11
11
years of professional experience
Work History
Sortation Associate
Amazon
Mills River, North Carolina
07.2024 - Current
- Exceeded performance targets consistently through dedication, speed, accuracy, and teamwork.
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
- Streamlined workflow by keeping work area organized and free from obstructions during shifts.
- Adapted swiftly to changes in schedules or workflows while maintaining high-quality output under pressure.
- Completed required safety trainings and adhered to all company policies for optimal workplace safety.
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Demonstrated adaptability by cross-training in various roles within the sortation center as needed.
- Facilitated smooth package flow with efficient conveyor belt system operation and monitoring.
- Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Maintained a safe work environment through proper handling of packages and equipment.
Detention Officer
Henderson County Sheriff's Office
Hendersonville, NC
11.2023 - 07.2024
- Supervised and controlled behavior of 360 inmates.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Processed inmates by taking photographs and fingerprints.
- Provided counseling and guidance to inmates to boost wellbeing.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Regularly conducted security and sanitation checks.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Responded promptly to emergency situations and provided medical aid.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Attended to feeding, housing, and physical well-being of inmates.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Enhanced security measures by conducting thorough searches and inspections.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Optimized record-keeping procedures for improved tracking of inmate progress and facility operations.
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Ensured compliance with legal standards, meticulously documenting incidents and daily activities.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Reduced contraband incidents with meticulous cell inspections.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
- Supported internal investigations into potential policy violations or criminal activity within the detention center environment.
- Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents, infractions, or medical needs.
- Implemented crisis intervention strategies when needed, demonstrating empathy toward inmates during difficult situations without compromising authority or control over the situation.
- Enforced rules and regulations to maintain order among inmates.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
Overnight Stock Team Leader
Walmart
Arden, North Carolina
04.2023 - 11.2023
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Houskeeping Aide
Village Hotel on Biltmore Estate
Asheville, North Carolina
01.2023 - 04.2023
- Adhered to optimal standards for cleanliness, appearance and service.
- Dusted and polished surfaces to achieve attractive shine.
- Prepared rooms with top-notch standards every time.
- Removed soiled sheets, washcloths and towels.
- Ordered and stocked supplies to avoid shortages and excess inventory.
- Supported laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
- Coordinated with other departments such as maintenance and front desk staff for efficient communication regarding room status updates or other concerns affecting guests'' stay experience.
- Transported soiled linens to laundry facilities.
Rural Mail Carrier Associate
US Postal Service
Leicester, NC
06.2022 - 01.2023
- Managed time effectively to consistently meet deadlines for both mail pickup from distribution centers and final deliveries.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
- Demonstrated punctuality and reliability with consistent on-time arrivals for daily pickups at distribution centers.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Sorted mail according to order of address appearance for easy access in field.
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Collaborated closely with other Rural Mail Carrier Associates, contributing to a supportive work environment focused on teamwork and communication.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
- Provided exceptional customer service by addressing questions or concerns related to mail delivery in a timely manner.
- Ensured accurate deliveries by thoroughly verifying mailing addresses and cross-referencing with postal records.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Streamlined the delivery process by skillfully navigating complex rural terrains using GPS systems and maps.
- Improved mail delivery efficiency by accurately sorting and organizing mail for designated routes.
- Increased customer trust by maintaining confidentiality of all delivered mail items, safeguarding sensitive information.
- Prevented potential errors in delivery by double-checking labels on packages against official postal records before commencing with the route.
- Reduced instances of lost or misplaced mail through diligent attention to detail in sorting processes and organized storage methods within the vehicle.
- Fostered positive relationships with customers on assigned routes, enhancing overall satisfaction levels toward postal services offered.
- Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
- Signed and received mail with signature requirements upon delivery and loading.
Correctional Officer
Western Correctional Center for Women
Black Mountain, North Carolina
10.2021 - 06.2022
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Conducted routine and emergency head counts.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
DELIVERY DRIVER
Blue Ridge Delivery
Mills River, NC
11.2020 - 8 2021
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Delivered rush merchandise on tight schedules to meet customer targets
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables
- Directed efficient product loading and checked load balance to prevent on-the-road incidents
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty
- Maintained safe driving habits to protect property and public on roadways
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control
- Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs
- Maintained telephone and radio contact with supervisor to receive delivery instructions
- Pulled, staged, and arranged as many as 140 deliveries per route
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
ASSISTANT GENERAL MANAGER
Spinx Oil Company
Greer, SC
03.2019 - 11.2020
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Engaged team members and improved performance by delivering daily updates and conducting meetings to obtain feedback and convey new policies
- Mentored and motivated team members to efficiently achieve challenging business goals
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Took customer orders and capitalized on opportunities to sell special beverages and food options
- Motivated, trained, and disciplined employees to maximize performance
- Completed inventory purchases and oversaw restocking
- Handled cash accurately and prepared deposits
- Resolved problems promptly and effectively to elevate customer approval
- Enforced quality assurance protocols to deliver ideal customer experiences
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
DETENTION DEPUTY
Spartanburg County Sheriff's Office
Spartanburg, South Carolina
04.2016 - 03.2019
- Processed and released inmates by taking photographs and fingerprints
- Regularly conducted security and sanitation checks
- Maintained accurate and detailed logs of all events that occurred during each shift
- Investigated all security and safety violations
- Responded to calls in both routine and emergency situations
- Worked as Housing Unit Deputy in the Behavioral Management Unit
- Created and maintained arrest files on all inmates processed through jail
- Oversaw 9 juveniles in correctional residential facility setting
- Restrained juvenile or adult inmates when disturbances required physical intervention
- Searched buildings and grounds, living quarters and work areas for contraband
- Made rounds at specified intervals and conducted head counts and roll calls
DETENTION OFFICER
Sheriff Al Cannon Detention Center
Charleston, SC
08.2014 - 04.2016
- Supervised and controlled the behavior of 800 inmates
- Wrote daily reports and maintained logs of inmate activities and behaviors
- Attended to the feeding, housing, and physical well-being of inmates
- Regularly conducted security and sanitation checks
- Worked as a Housing Unit Officer in the Special Management Unit
- Took custody of prisoners from arresting officers to begin processing into detention facility
- Processed visitors and attorneys arriving to see prisoners
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force
- Transported prisoners throughout facility and off-site to medical appointments and court appearances
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers
- Supervised and controlled behavior of [Number] inmates.
- Provided counseling and guidance to inmates to boost wellbeing.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
OVERNIGHT STOCKER
Lowes Home Improvement
Hendersonville, NC
10.2013 - 08.2014
- Realigned merchandise throughout assigned section to give shelves and racks a professional appeal
- Removed all boxes and related trash from the sales floor
- Collected assigned merchandise and transported it to store floor locations using hand trucks, reach lifts, order pickers and forklifts
- Opened product and placed on shelves in an attractive manner according to layout guidelines
- Followed merchandising guidelines to present visually appealing displays
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Responded to customer concerns with friendly and knowledgeable service
- Engaged with customers in a sincere and friendly manner
- Priced merchandise, stocked shelves and took inventory of supplies
- Completed all cleaning, stocking, and organizing tasks in assigned sales area
- Met incoming trucks and used forklifts to move pallets to staging areas
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries
- Maintained neat, organized stockroom free of hazards.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Education
2nd Class Law Enforcement Certification - undefined
South Carolina Law Enforcement Academy
Columbia, SCBachelor of Science - Social Work
Mars Hill University
Mars Hill, NCBachelor of Science - Nursing
South College
Asheville, NC 05.2001 -
North Carolina Detention Officer Certification - undefined
High School Diploma - undefined
AC Reynolds High School
Asheville, NCSkills
Timeline
Sortation Associate
Amazon
07.2024 - Current
Detention Officer
Henderson County Sheriff's Office
11.2023 - 07.2024
Overnight Stock Team Leader
Walmart
04.2023 - 11.2023
Houskeeping Aide
Village Hotel on Biltmore Estate
01.2023 - 04.2023
Rural Mail Carrier Associate
US Postal Service
06.2022 - 01.2023
Correctional Officer
Western Correctional Center for Women
10.2021 - 06.2022
DELIVERY DRIVER
Blue Ridge Delivery
11.2020 - 8 2021
ASSISTANT GENERAL MANAGER
Spinx Oil Company
03.2019 - 11.2020
DETENTION DEPUTY
Spartanburg County Sheriff's Office
04.2016 - 03.2019
DETENTION OFFICER
Sheriff Al Cannon Detention Center
08.2014 - 04.2016
OVERNIGHT STOCKER
Lowes Home Improvement
10.2013 - 08.2014
Bachelor of Science - Nursing
South College
05.2001 -
2nd Class Law Enforcement Certification - undefined
South Carolina Law Enforcement Academy
Bachelor of Science - Social Work
Mars Hill University
North Carolina Detention Officer Certification - undefined
High School Diploma - undefined
AC Reynolds High School