Thomas Hentschel
Jacksonville Beach,FL
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
8
8
years of professional experience
Work History
Service Manager
Butler Toyota Jacksonville
Jacksonville, FL
06.2020 - 01.2025
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Supervised day-to-day activities in the service division.
- Coordinated with the warranty department to process claims and provide customer support.
- Conducted regular training sessions for staff on new technologies and customer service best practices.
- Monitored and analyzed service metrics to identify trends and areas for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Service Advisor
Arlington Toyota
Jacksonville, FL
03.2017 - 06.2020
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Service Manager College - Automotive
Toyota University
Deerfield, FL08-2023
Associate of Science - Computer Science
Florida State University
Tallahassee, FLSkills
- Team Leadership
- Customer Service
- Strategic Planning
- Efficiency Improvement
- Multitasking
Affiliations
- Travel with Family with our Motorhome
- Cooking
Languages
German
Professional
Custom
- My automotive career started in 1986 and have experience in both the Sales and After Sales part of the dealership.
References
References available upon request.
Timeline
Service Manager
Butler Toyota Jacksonville
06.2020 - 01.2025
Service Advisor
Arlington Toyota
03.2017 - 06.2020
Service Manager College - Automotive
Toyota University
Associate of Science - Computer Science
Florida State University
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