Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Thomas Hepler

Jacksonville,FL

Summary

Dynamic professional with extensive experience at United States Parcel Service, excelling in team collaboration and problem-solving. Proven ability to enhance workflow and productivity while handling fragile items and managing heavy lifting. Adaptable and committed to maintaining high safety standards, ensuring efficient operations in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Package Handler

United States Parcel Service
Jacksonville, FL
11.2023 - Current
  • Collaborated with team members to improve workflow and increase productivity.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Loaded and unloaded shipments from trucks, and picked up and moved heavy packages and items by hand.
  • Adapted to various environmental conditions in warehouse and outdoor settings.
  • Organized packages according to type, size, destination, and other specifications.
  • Worked flexible hours, including weekends and holidays, to meet business needs.

PT HUB SUPERVISOR

United Parcel Service, UPS
Jacksonville, FL
04.2025 - 07.2025
  • Ensured compliance with safety regulations in the workplace.
  • Supervised and coordinated activities of hub personnel to ensure efficient operations.
  • Developed strategies for improving customer service levels, increasing productivity, and reducing costs.
  • Participated in monthly and quarterly reviews with upper management regarding business performance metrics.
  • Conducted regular staff meetings to discuss operational issues and goals.
  • Provided guidance and direction to employees on all job functions, policies and procedures.
  • Coordinated with other departments when necessary.

Front End Manager

Rowes IGA
Jacksonville, FL
10.2022 - 06.2023
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Developed strategies to improve customer satisfaction and loyalty.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Reviewed employee performance and determined areas in need of improvement.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

GED -

Baldwin Middle-Senior High School
Jacksonville
03-2025

Skills

  • Team collaboration
  • Time management
  • Problem solving
  • Package unloading
  • Adaptable to change
  • Fragile item handling
  • Stacking packages
  • Physical stamina
  • Package loading
  • Heavy lifting

References

References available upon request.

Timeline

PT HUB SUPERVISOR

United Parcel Service, UPS
04.2025 - 07.2025

Package Handler

United States Parcel Service
11.2023 - Current

Front End Manager

Rowes IGA
10.2022 - 06.2023

GED -

Baldwin Middle-Senior High School

Similar Profiles

CREATE PROFILE