Thomas Hernandez

Help residents with basic needs such as:

• Picking up and delivering pharmaceutical medication
• Picking up and delivering mail and packages
• Grocery shopping and delivering to resident
• Placing and delivering food order from our restaurant
• Walking resident animals
• Watering plants when residents are a way

Part of the concierge service I also deal with all the property manager’s with sending them invoices and seeing our occupancy of each property every month.

Another part of my job is to assist my manager with her duties as being Concierge/ bar / banquets, and catering manager.

Such duties I do for her are:

• Inventory of bar and catering supplies and helping with ordering more product.
• Helping with creating and sending out invoices using Excel Spreadsheets for jobs we have done.
• Processing said invoices on our Point Of Sale Device.
• Helping with catering events from set up to break down.
• Uploading invoice in our menu mapping system and updating our prices on our Point Of Sale Device’s
• Make menu’s / flyers for events

• Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
• Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
• Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
• Assisted in marketing efforts to promote special events and increase restaurant attendance.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Exercised composure under pressure and in escalated customer service scenarios.
• Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
• Tracked receipts, employee hours, and inventory movements.
• Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
• Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.

• Responded to student needs and questions promptly.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
• Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
• Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
• Supported classroom activities, tutoring, and reviewing work.
• Adhered to classroom protocols to keep areas clean, neat, and organized.
• Assisted teachers with supervision and care of group of Number children.
• Maintained safety and security by overseeing students in recess environments.
• Supported student learning objectives through personalized and small group assistance.
• Distributed learning materials such as worksheets, textbooks, and supplemental activities.
• Cultivated core values such as kindness, respect, compassion and integrity within students.
• Facilitated smooth transitions between activities by providing clear instructions and maintaining routines.
• Contributed to increased student success by providing one-on-one support for struggling learners.
• Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons.
• Supported teacher evaluations by gathering data on student progress through formative assessments.
• Prepared classrooms daily for optimal learning conditions including clean spaces, organized supplies, and appropriate technology setup.
• Maintained accurate records of student attendance, performance, and assessment results for data-driven instruction adjustments.
• Graded assignments and reported individual progress to teacher.
• Completed daily reports on attendance and disciplinary performance.
• Supervised students on field trips for safety and proper behavior in public settings.
• Ensured confidentiality of sensitive information related to student records or personnel matters.
• Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
• Worked with teacher to optimize learning plans based on student test grades and evaluations.