Thomas Hettrick
Fort Collins,CO
Summary
Accomplished professional with a proven track record in security and facilities management, notably at Allied Universal Security Services. Excelled in enhancing safety protocols and customer satisfaction through superior service and effective incident reporting. Skilled in CCTV surveillance and relationship building, significantly improving operational efficiency and client trust.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
25
25
years of professional experience
Work History
Security Officer
Allied Universal Security Services
09.2021 - Current
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded quickly to incidents and assessed active situations for security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Landscape Maintenance Supervisor
EMCOR Facilities Services
11.2014 - 09.2021
- Built strong relationships with clients through effective communication and prompt resolution of concerns or issues.
- Implemented seasonal color designs in coordination with clients'' desired aesthetics while staying within budget constraints.
- Increased client satisfaction with timely completion of projects, ensuring proper maintenance and attention to detail.
- Streamlined operations by creating efficient work schedules for daily tasks, equipment allocation, and personnel assignments.
- Performed regular property walk-throughs with clients to assess current conditions discuss potential improvements or modifications.
- Ensured safety compliance through regular inspections, proper equipment handling, and adherence to company policies.
- Maintained detailed records for site assessments, service requests, crew hours worked, inventory levels, and other relevant data points.
- Performed planting, watering, mulching, and edging of lawns.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Dept. Supervisor Building Materials and Lumber
Home Depot
12.1999 - 11.2014
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained new employees on overall company and department-specific policies and procedures.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Assigned tasks and established work schedules to staff to cover operational needs.
Education
Bachelor of Science - Aviation
Malta PolyTech
Valletta, Malta05-1978
High School Diploma -
Flint School High School
Sarasota, FL06-1975
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- Detail Oriented
- CCTV Monitoring
- Superior customer service
- Physical Fitness
- Surveillance
- Emergency Response
- Access Control
- Patrol operations
- Complex Problem-Solving
- Relationship building and management
Languages
English
Full Professional
Arabic
Limited Working
Timeline
Security Officer
Allied Universal Security Services
09.2021 - Current
Landscape Maintenance Supervisor
EMCOR Facilities Services
11.2014 - 09.2021
Dept. Supervisor Building Materials and Lumber
Home Depot
12.1999 - 11.2014
Bachelor of Science - Aviation
Malta PolyTech
High School Diploma -
Flint School High School
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