THOMAS H. HAGGAN, JR.
Summary
To obtain a career position as Maintenance Supervisor who will draw upon my technical abilities and knowledge acquired through training and hands-on applications of procedures and policies.
Overview
35
35
years of professional experience
Work History
CONTROLLER
TOMC
01.2022 - Current
- The position provides deferral authority for MEL items and works extensively with a network of stakeholders to ensure compliance, reliability, and schedule integrity.
- The position supports a central control group and philosophy that flight crews and station maintenance personnel can access for 24/7 real-time authorization and troubleshooting support.
- Ensured adherence to established compliance protocols to maintain operational integrity.
- Ensures total adherence to quality standards and compliance by engaging with stakeholders
- Reviews deferral for correct application and limit control
- Delivered real-time support and authority for fleet (airframe/component/system) issues, ensuring timely resolution and operational continuity.
- Provides real time advice and support for current operations
- Provides flight crews, line maintenance technicians, and dispatch stakeholders decisions and technical advice on a collaborative basis
- Engages with service engineering, line maintenance, planning, and other support groups to reach a decision on technical completion.
- Assisted in managing out of service aircraft by diagnosing and resolving technical problems.
- Facilitated real-time troubleshooting and guidance for stations facing OTS fleet issues, enhancing response times and operational efficiency.
- Uses control authority to set direction for OTS issues
- Acted as a key liaison to unite stakeholders in determining direction and scope for OTS and complex work issues.
- Participates in a 'working together' and collaborative environment consistent with Corporate standards with all employee groups.
ASSISTANT MANAGER
HMC
01.2021 - 01.2022
- The Assistant Manager will lead the team to ensure there are reduced delays and cancellations in volume, but also the duration reduction of a delay that does take place and produce a significant cost savings.
- The Assistant manager will lead the team to ensure the primary goals of Tech Ops (Reliability, OTS, Safety, Execution, and Fuel Efficiency) are met.
- The Assistant Manager leads the team in providing a significant and tangible improvement in communication flow with all departments at the applicable HUB and Willis Tower (NOC/TOMC).
- The Assistant Manager will lead the team to ensure there are reduced delays and cancellations in volume, but also the duration reduction of a delay that does take place and produce a significant cost savings.
- Facilitated better communication among departments at the HUB and Willis Tower (NOC/TOMC) to improve collaboration.
- The Assistant Manager guided the HMCs to streamline decision-making processes at HUB locations.
- Implemented performance tracking and measurement program by each HMC HUB Assistant Manager and applicable HUB Senior leadership team to ensure sustainability and efficiency.
CONTROLLER
WIDE BODY INTERNATIONAL
01.2013 - 01.2021
- Coordinated and oversaw maintenance functions for wide body international operation, ensuring compliance with safety and operational standards.
- Set and update ETRs and info times for out of service wide body aircraft.
- Monitor CCM program and ensure no wide body aircraft depart the station with open workload.
- Set and update ETR's and info times for out of service wide body aircraft.
- Sourced and ordered parts for wide body aircraft per IPC and maintenance manual, supporting on-time performance of aircraft.
SENIOR MAINTENANCE CONTROLLER
Continental Airlines
Newark
01.2002 - 01.2011
- Promoted to senior maintenance controller due to outstanding performance reports and time as a maintenance controller.
- Coordinated maintenance schedules for aircraft inspections and repairs, ensuring timely compliance with regulatory requirements.
- Monitored compliance with safety regulations and maintenance standards.
- Performed troubleshooting operations to diagnose mechanical faults in aircraft systems.
- Implemented process improvements that streamlined maintenance workflows and reduced turnaround times.
- Trained team members on best practices in aircraft maintenance procedures.
- Developed detailed reports on maintenance activities for management review, facilitating informed decision-making.
LINE MAINTENANCE TECHNICIAN
CONTINENTAL AIRLINES
01.1991 - 01.2009
- Executed repairs and troubleshooting on aircraft systems, power plants, avionics equipment, and electrical systems to ensure operational readiness.
- Conducted routine inspections of aircraft systems and components.
- Performed troubleshooting on mechanical and electrical failures.
- Executed preventive maintenance on various aircraft models.
E-6 TECHNICAL SERGEANT
U.S. AIRFORCE - MCGUIRE AFB
01.1991 - 01.2009
- Crew Chief responsible for all facets of Airframe and Powerplant inspection, removal, replacement and quality assurance.
- Supervised crews of 4 to 10, conducting pre- and post-flight inspections to ensure aircraft readiness.
- Maintained quality of work performed by crew, produced evaluation reports, and compiled award packages for Command approval.
- Coordinated efforts with Maintenance Red Streak Brake Team to ensure optimal performance.
- Identified key responsibilities within the scope of aircraft maintenance tasks.
- AIRFRAME: Brake changes, Tire changes, Removal/replacement of Radome, Pre/Post-flight inspections, Home station check, Acceptance inspections, Thru-flight inspections, Life raft survival equipment, removal / inspection / replacement.
- POWERPLANT: Fuel Controls, Thrust reversers control valves, Anti-ice actuators, Fuel heat actuator, Starter changes, Starter control valves.
- Executed maintenance on plane(s) during clandestine operations while holding a secret security clearance.
- Resolved mechanical issues during operations.
LINE MAINTENANCE CONTROLLER
CONTINENTAL AIRLINES
01.2002 - 01.2008
- Coordinate and oversee all aircraft maintenance functions.
- Coordinated communication between shift managers, line and hangar supervisors, line controllers, lead technicians, and maintenance control to enhance workflow.
- Updated and set ETR's, while maintaining the TOCS program.
- Received and dispatched inbound and outbound crew discrepancies to ensure efficient communication and resolution.
Education
Advanced systems school - leadership school, Quality Implication
MILITARY SPONSORED TRAINING
ELECTRONIC AVIATION SCHOOLS OF AMERICA
NORTH PLAINFIELD HIGH SCHOOL
SOMERSET COUNTY VO- TECH
Timeline
CONTROLLER
TOMC
01.2022 - Current
ASSISTANT MANAGER
HMC
01.2021 - 01.2022
CONTROLLER
WIDE BODY INTERNATIONAL
01.2013 - 01.2021
SENIOR MAINTENANCE CONTROLLER
Continental Airlines
01.2002 - 01.2011
LINE MAINTENANCE CONTROLLER
CONTINENTAL AIRLINES
01.2002 - 01.2008
LINE MAINTENANCE TECHNICIAN
CONTINENTAL AIRLINES
01.1991 - 01.2009
E-6 TECHNICAL SERGEANT
U.S. AIRFORCE - MCGUIRE AFB
01.1991 - 01.2009
Advanced systems school - leadership school, Quality Implication
MILITARY SPONSORED TRAINING
ELECTRONIC AVIATION SCHOOLS OF AMERICA
NORTH PLAINFIELD HIGH SCHOOL
SOMERSET COUNTY VO- TECH