Thomas Higgins
Wakefield
Summary
Manager with a proven track record in hospitality for the last ten years, excelling in team leadership and operations management. Enhanced employee accountability, driving performance improvements. Skilled in inventory management and conflict resolution, fostering a motivated workforce to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Operations Manager
Point Judith Country Club
03.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
General Manager
Morrisons Irish Pub
04.2023 - 05.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
General Manager
The Bond Sports Bar
01.2020 - 04.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Assistant Manager
D4 Bar and Resturant
06.2017 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor of Arts - Communications
College of Charleston
Charleston, SC05-2016
Skills
- Problem-solving
- Team leadership
- Employee relations and conflict resolution
- Operations management
- Staff management
- Customer service
- Staff development
- Employee motivation
Timeline
Operations Manager
Point Judith Country Club
03.2024 - Current
General Manager
Morrisons Irish Pub
04.2023 - 05.2024
General Manager
The Bond Sports Bar
01.2020 - 04.2023
Assistant Manager
D4 Bar and Resturant
06.2017 - 01.2020
Bachelor of Arts - Communications
College of Charleston
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