Thomas High
Winter Springs,FL
Summary
Goal-oriented employee, competitive team player with distinguished experience in Finance, Developmental Sales, Call Center Industries and proven leadership and production abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to an excellent customer experience.
Overview
8
8
years of professional experience
Work History
Sales Manager
Cardinal Financial/Premier Mortgage Resources
2022.08 - 2023.06
- Grew Reverse Sales Division/ Conventional Team and platform from 0 to 9 employees.
- Helped implement setup of inbound calls procedures, scripts, vendors for company and its employees. Sales Calls went from 0 to About 15 per employee,
- Resolved customer issues quickly to close deals boosting client satisfaction.
- Created Marketing Material for company.
- Enhanced Sales Training.
- Used strong negotiation, persuasion skills. Closed First Reverse Mortgage Product in Companies History.
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Resolved customer issues quickly to close deals and boost client satisfaction
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
Loan Officer/Customer Service/Outbound Call Center Agent
PHH/Liberty
2020.06 - 2022.08
- Helped large volume of customers every day with positive attitude focus on customer satisfaction.
- Responded to customer calls, emails to answer questions about products, services.
- Assisted call-in customers with questions about their orders.
- Communicated with clients regarding account services, statements, balances etc.
- Made outbound lead follow-ups to potential existing customers by telephone plus emails to qualify those consumers.
- Educated customers on offerings upselling products to increase revenue.
- Executed outbound 100 calls and converted 10% of calls into application.
- Inbound calls converted to one lock a day.
Southeastern Regional Sales Manager
Homebridge
2019.04 - 2020.06
- Conducted team meetings to reinforce goals, objectives to set clear expectations about policies and procedures.
- Coached, counseled sales personnel, assisting with individual selling efforts. Mentored sales representatives reach targets. Increased production in State of Florida by 40%
- Maintained relationships with customers. Found new ones by identifying needs, offering appropriate services.
- Coached employees in successful selling methods. Encouraged cross-selling to drive revenue. Responsible for creating good relationships with over 150 employees, branches teaching them benefits of cross selling. Met with clients, delivering presentations, educating on products. Presentations were to Realtors, Financial Planners, consumers.
Producing Sales Manager
AAG
2015.11 - 2019.05
- Recognized for loan origination production first two years, in top 5% in country during that time. Promoted to Sales Manager, focus was recruiting team of high-level reverse loan officers. Team had highest conversion rate of company leads on East Coast for Retail Division. Originators also generated large amount of self-generated loans. AAG team for retail in 2018 would have been 10th largest retail lender for 2018 in United States. Trained, taught, processed, placed loans, motivated, inspired team to exceed expectations.
Individual Producer- Tom is compassionate educating and consulting with clients providing best product for their situation. Tom for 2015,2016,2017,2018,2019 was in top 5% producers in country. Won awards at AAG for production.
Education
Bachelor of Science - Education
California University of Pennsylvania
California, PA12.1982
Skills
- Sales Territory Growth
- Verbal and Written Communication
- Product Knowledge
- Goals and Performance
- Business Development and Planning
- B2B,Microsoft Office,Client Development,Banking,Software,CRM,Consumer Finance,Collections,Litigation Experience
- Presentations, Instructor Experience
Timeline
Sales Manager
Cardinal Financial/Premier Mortgage Resources
2022.08 - 2023.06
Loan Officer/Customer Service/Outbound Call Center Agent
PHH/Liberty
2020.06 - 2022.08
Southeastern Regional Sales Manager
Homebridge
2019.04 - 2020.06
Producing Sales Manager
AAG
2015.11 - 2019.05
Bachelor of Science - Education
California University of Pennsylvania
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