Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

THOMAS HILL

Tomball,TX

Summary

Results-oriented senior logistics and operations manager with documented success. Strong individual contributor, collaborative team member, and proven leader who aggressively promotes profitability and boost growth by engagement of bench strength. A motivator, strategic and conceptual thinker who repeatedly delivers innovative concepts, as well as a strong work ethic and persuasive ability.

Facilities and operations leader with strong track record in managing complex projects, streamlining processes, and enhancing operational efficiency. Known for fostering team collaboration and driving results, consistently adaptable to changing needs. Expertise in strategic planning, resource management, and building maintenance. Renowned for reliability, problem-solving skills, and effective communication.

Knowledgeable Leader with proven track record in managing large-scale facilities operations and optimizing performance. Successfully led teams to enhance operational efficiency and ensure compliance with safety standards. Demonstrated expertise in strategic planning and resource management.

Facilities and operations professional prepared for leadership roles in complex environments. Proven history of implementing efficient systems and optimizing resources to meet organizational goals. Committed to fostering team collaboration and delivering consistent results. Effective at navigating dynamic needs and challenges.

Knowledgeable Facilities Manager articulate in communication and decisive in leadership. Smoothly runs preventive maintenance programs and special projects. Organized supply manager and analytical problem solver.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Director of Facilities and Operations

Macy's
12.2023 - Current
  • Conducted regular inspections of facilities to ensure compliance with local building codes and regulations.
  • Coordinated large-scale renovations projects, successfully completing them on time and within budget constraints.
  • Fostered collaboration between departments to maximize operational efficiency across the organization by increasing productivity by 33%.
  • Developed training programs for staff members, enhancing their skills set while promoting professional growth opportunities within the organization.
  • Implemented security measures to safeguard company assets and protect employees from potential threats or hazards.
  • Streamlined operations for increased efficiency through regular team meetings and clear communication channels.
  • Optimized facility usage, ensuring all spaces were utilized effectively to support business needs.
  • Coordinated with stakeholders at multiple levels of the organization to align facility operations with overall business objectives.
  • Implemented preventative maintenance programs, resulting in reduced downtime and extended equipment life spans.
  • Collaborated with architects, engineers, contractors on major renovation projects to ensure successful outcomes that met organizational needs.
  • Developed and oversaw budgets for facilities and worked within cost restraints.
  • Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.

Director of Operations

Macy's
06.2022 - 12.2023
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
  • Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
  • Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
  • Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.

Distribution/Logistics Manager Home Delivery Operations

Macy’s Inc.
02.2015 - 06.2022
  • Devised and implemented strategies in distribution which promoted department growth with a keen focus on product inventory controls, driver development training, product handling, and damage prevention awareness.
  • Consistently delivered the best on time national performance record with 400-1000 large ticket items.
  • Maintained DOT compliant standards for a fleet of 20-30 two-man trucks, 3rd Party Vendor and Customer Service Team.
  • Conducted daily touch base calls with team members and stake holders to facilitate action plans and best practices to drive the desired results.
  • Established goals, analyzed trends, forecast, strategies and tracked results to ensure measurement of accountability, resulting in a 90+ customer satisfaction record.
  • Minimized turn-over by utilizing the “inspect what you expect” disciplinary process, behavioral focus approach when hiring and continuous individual development of immediate and matrix partners.
  • Implemented Six Sigma and 5S processes to improve team performance.
  • Successfully delivered on all company goals: inventory control procedures, Furniture Assembler Department, Product Damages, Property claims and Home Delivery complaints.
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.

Director of Operations

Macys Logistics
Houston, TX
01.2008 - 01.2015
  • Over delivered when managing a 29 million dollar Big Ticket on-line and physical inventory of 30,000+ items. Supervised 3 mid-level executives, 24 full time hourly associates, contract delivery service operating out of parent center and 3 hubs.
  • Collaborated with matrix partners across all levels of the organization building partnerships which increased proficiency.
  • Implemented aggressive pre-delivery inspection procedures which produced a 6% bedding and 8% furniture return reduction rate ensuring smooth deliveries and enhancing customer satisfaction ratings.
  • Out-Performed National Corporate rate of 6.6% vs. 15.3% in cost per piece sold
  • Successfully ran full scale operations cycle “cradle to grave” inventory tracking ,returns, exchanges, obsolete, damages, new-release testing, customer satisfaction rating.
  • Project Lead of shortage task force to identify/reduce risk thus developed and implemented corporate training procedures for stores and distribution centers.

Director of Delivery, Customer Service and Merchandise Control
01.2000 - 01.2008
  • Highest Award for Achievement, Dale Carnegie, (2002)

Group Manager

Foley's Department Store
Houston, TX
06.1998 - 08.2000

Education

B.S. - Criminal Justice

Michigan State University
East Lansing, MI
05.1992

Skills

  • Cost Improvement & Avoidance
  • Process Improvement
  • Team Building & Mentorship
  • Organizational Development
  • Budgeting & Capital Planning
  • Contract negotiating
  • Strong Knowledge of Routing and Monitoring Software
  • Inventory Management
  • Project Management/Compliance
  • Continuous Improve
  • Microsoft office 360 Including Excel, PowerPoint, word, outlook, Omni Channel Implementation, Safety Control, Instructor Writer Payroll, Inventory Loss Control, Bid Preparation Six Sigma
  • Capital improvement
  • Facility inspections
  • Teamwork and collaboration
  • Problem-solving
  • Leadership skills
  • Excellent communication
  • Team collaboration
  • Effective communication
  • Relationship building
  • Budget management
  • Facilities operations
  • Active listening

Certification

  • Meritorious Service Medal, U.S. Army, 1994
  • Distinguished Graduate Libby Non-Commissioned Academy 1991
  • (6) Army Accommodation Awards, U.S. Army, 1978 to 1995 & Good Conduct Medal, U.S. Army
  • Selected from Top 2% of Army Non Commissioned Officers to train & select candidates for Drill Sergeant

Timeline

Director of Facilities and Operations

Macy's
12.2023 - Current

Director of Operations

Macy's
06.2022 - 12.2023

Distribution/Logistics Manager Home Delivery Operations

Macy’s Inc.
02.2015 - 06.2022

Director of Operations

Macys Logistics
01.2008 - 01.2015

Director of Delivery, Customer Service and Merchandise Control
01.2000 - 01.2008

Group Manager

Foley's Department Store
06.1998 - 08.2000

B.S. - Criminal Justice

Michigan State University

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