THOMAS HILTWEIN
Rahway,NJ
Summary
Experienced operations manager skilled in maximizing operational processes and implementing efficiency enhancements. Adept at leading cross-functional teams to streamline workflows and achieve optimal results. Demonstrates expertise in strategic planning and problem-solving, consistently driving continuous improvement and operational excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Local Operations Manager
Grip Tight Tools
02.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Logistics Coordinator / Operations Lead
MX Logistics
07.2017 - 02.2024
- Acquired useful team building and technical skills working in an operational role
- Supervised a team of operational staff members and participated in training workshops
- Implemented a standardized pricing model to both simplify and expedite customers requests
- Worked in conjunction with planners & decorators to ensure each event was handled to their satisfaction
- Undertook emergency company rebranding effort during Covid pandemic to transition from a live events focus to a broader range of specialized services
- Developed innovative, custom solutions for clients with specific needs
Logistics Coordinator / Transportation Planner
Daybreak Express
06.2012 - 06.2017
- Applied knowledge of both the companies operations and experience in logistics to plan transportation and coordinate the successful fulfillment of customers orders
- Lead a team to significantly increase operating effectiveness by transitioning the company to a digital operation
- Assumed a customer service position to efficiently and accurately respond to customer inquiries
- Lead an initiative to automate the order entry process and allow higher visibility of shipments on the customer’s behalf
- Responsible for the supervision and guidance of evening shift employees as well as managing second shift operations
- Worked closely with freight forwarders, customs brokers and ocean shipping lines while working in the international division
- Gained insight on how each department operates individually and works with other functional departments during rotation program
- Employed six-sigma techniques to establish a set of standardized operating procedures for functional employees to ensure consistent technical and quality conformance within the organization
Emergency Medical Technician
GTS Ambulance Transportation LLC
03.2010 - 06.2012
- Act as a professional in the field of first response
- Deliver quick thinking emergency care to those in need of immediate medical attention
- Completed appropriate documentation for field administered medical attention
- Assigned role of field training officer responsible for training and supervision of new employees
Sales Floor Representative
Target
10.2009 - 03.2010
- Monitored and maintained inventory control and stock replenishment, organized and improved inventory and replenishment procedures & coordinated vendor deliveries
Education
Bachelor of Science - Supply Chain Management & Marketing
Rutgers Business School
New Brunswick, NJ12.2013
Skills
- Problem-Solving
- Operations Management
- Operational Efficiency
- Supply Chain Management
- Customer Relationship Management
- Negotiations
- Time Management Skills
- Process Improvement Strategies
- Warehouse Operations
- Forecasting and Scheduling
- Transportation Planning
- Assignment Delegation
Leadership Skills
Evening Operations Manager 09/2012, 01/2013
- Responsible for the supervision and guidance of evening shift employees as well as managing second shift operations
Project Management (Retail) 08/2012, 03/2023
- Played an integral role in the rollout for JC Penney IZOD displays in over 250 stores nationwide. Successfully ran operations out of the regional distribution center
- Oversaw the successful rollout of Sephora displays in every Kohls store nationwide over the course of 2+ years. Responsible for managing timely vendor deliveries while simultaneously scheduling installations to allow for minimal in store down time, Successfully employed CRM techniques by working with a team to track shipments in order to meet all essential deadlines
Field Training Officer (FTO) 06/2011, 06/2012
- Assigned role of field training officer responsible for training and supervision of new employees
C&S Team Leader 01/2010, 03/2010
- Organized and assembled team to replenish dairy & frozen food from remaining inventory and coordinated vendor deliveries
Languages
English
Native or Bilingual
Spanish
Limited Working
Certification
Sustainability Leadership Certification
Timeline
Local Operations Manager
Grip Tight Tools
02.2024 - Current
Logistics Coordinator / Operations Lead
MX Logistics
07.2017 - 02.2024
Logistics Coordinator / Transportation Planner
Daybreak Express
06.2012 - 06.2017
Emergency Medical Technician
GTS Ambulance Transportation LLC
03.2010 - 06.2012
Sales Floor Representative
Target
10.2009 - 03.2010
Bachelor of Science - Supply Chain Management & Marketing
Rutgers Business School
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