Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Hines II

Columbia,SC

Summary

Proven leader in retail management, adept at boosting sales and customer satisfaction at Dollar Tree through expert operations oversight and exceptional customer relations. Skilled in POS systems and workforce management, I excel in store organization and driving business development, ensuring stock management efficiency and department success.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

Dollar Tree
08.2023 - Current
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Associate

Dollar Tree
05.2023 - 08.2023
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Sales Associate

Zip Car Wash
01.2023 - 05.2023
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Sales Associate

US Patriot Tactical
03.2018 - 10.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Fork Lift Operator

Schneider Logistics
03.2014 - 01.2018
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Transported goods between warehouse locations according to shipment and storage needs.

Fort Lift Operator

A1 Logistic Temp Services
03.2010 - 02.2015
  • Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.

Education

High School Diploma -

Glenn A Wilson High School
Hacienda Heights, CA
06.1974

Skills

  • Business Development
  • Store Organization
  • Operations Oversight
  • Customer Relations
  • Stock management
  • Department Oversight
  • POS systems operations
  • Workforce Management

Timeline

Assistant Store Manager

Dollar Tree
08.2023 - Current

Associate

Dollar Tree
05.2023 - 08.2023

Sales Associate

Zip Car Wash
01.2023 - 05.2023

Sales Associate

US Patriot Tactical
03.2018 - 10.2019

Fork Lift Operator

Schneider Logistics
03.2014 - 01.2018

Fort Lift Operator

A1 Logistic Temp Services
03.2010 - 02.2015

High School Diploma -

Glenn A Wilson High School

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Thomas Hines II