Summary
Overview
Work History
Education
Skills
Personal Information
Assessments
Timeline
Generic

Thomas Hinman

Northfield,MN

Summary

  • Outstanding track record of experience in sales, operations management and supervision in the transportation industry.
  • Ability to maintain top-notched levels of customer satisfaction in pressure-packed environments.
  • Skilled at recognizing problems and inefficiencies, and initiating corrective actions to resolve these issues, which allows the company to become more profitable and efficient.
  • Superb interpersonal and communication skills. Leadership and training expertise.
  • Competent in Microsoft Word, Excel, PowerPoint and Outlook.
  • Proven track record of providing outstanding customer service along with whatever it takes attitude to exceed the customer's expectations.

Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations. Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.

Overview

24
24
years of professional experience

Work History

Owner

The Pepper People
01.2013 - Current
  • Company Overview: Home based business specializing in all natural products
  • "From our garden to you"
  • Increased sales 50 percent each year by expanding product line and repeat sales
  • Products shipped nationwide
  • Food vendor
  • 2015 expanded to all natural dog treats
  • 2017 added spices to the product line
  • Home based business specializing in all natural products
  • "From our garden to you"
  • Formulated comprehensive business strategies by analyzing market trends and customer needs.
  • Optimized budget allocation by assessing financial performance and adjusting expenditures.
  • Monitored cash flow for maintaining financial health and supporting business investments.
  • Championed company vision with clear communication and strategic direction.
  • Established strong customer relationships through excellent communication and attentive service.
  • Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
  • Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
  • Streamlined operational processes, significantly reducing overhead costs and improving efficiency.

USPS Clerk

US Postal Service
04.2016 - 08.2021
  • Provided service at public window for financial transactions
  • Maintained records of mails; examine balances in advance deposit accounts; and recorded and billed mail requiring special services
  • Performed a variety of clerical duties in mail processing and retail/customer services to support the day
  • Supported customer inquiries by providing information and resolving issues promptly.

Logistics Manager

RUAN TRANSPORTATION
03.2006 - 03.2013
  • Worked onsite and developed a tactical relationship with a leading manufacturer in the power sports industry
  • Worked collaboratively with engineers, supervisors, and planners to meet common goals, key factors and cost saving initiatives
  • Used a hands-on problem solving approach with internal customers, vendors, carriers and other support personnel
  • Made recommendations regarding dedicated lanes, continuous moves, route designs and other mode and savings opportunities
  • Resolved operational carrier, vendor and plant issues
  • Recommended optimal routing, mode, equipment and frequency for suppliers
  • Implemented waste reduction initiatives to lower operational expenses.

Central Dispatch Manager

UNITED PRODUCTS
01.2001 - 01.2006
  • Direct and coordinate effective routing and delivery processes to ensure outstanding customer service
  • Plan and schedule all future deliveries to maintain high levels of customer satisfaction
  • Recognized inefficiency of the paper-scheduling system
  • Negotiated and purchased the required software to transition the paper-scheduling system to a computer-based scheduling environment
  • Saved $826,000+ expenses by downsizing required manpower/fleet equipment, and increased deliveries and sales approximately 20% by efficiently using the new system
  • Assisted in generating training manuals for drivers
  • Successfully completed all self-established yearly actions plans
  • Rated above average to superior in yearly performance peer reviews
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.

Education

Associate's - Marketing and Sales Management

ALEXANDRIA TECHNICAL COLLEGE
Alexandria, MN
10.1978

Skills

  • Microsoft Office
  • Customer Service
  • Operations Management
  • Logistics
  • Dispatching
  • Negotiation
  • Marketing
  • Budgeting
  • Purchasing
  • Strategic Planning
  • Outside Sales
  • Small business operations
  • Verbal and written communication
  • Cost reduction
  • Supply chain optimization

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

Scheduling, Proficient, 12/01/21, Cross-referencing agendas and itineraries to avoid scheduling conflicts.

Timeline

USPS Clerk

US Postal Service
04.2016 - 08.2021

Owner

The Pepper People
01.2013 - Current

Logistics Manager

RUAN TRANSPORTATION
03.2006 - 03.2013

Central Dispatch Manager

UNITED PRODUCTS
01.2001 - 01.2006

Associate's - Marketing and Sales Management

ALEXANDRIA TECHNICAL COLLEGE
Thomas Hinman