Thomas Hinton Jr

• Answered incoming calls, provided information to callers or directed them to appropriate personnel.
• Responded to customer issues to provide immediate resolution and improve retention.
• Worked effectively in team environments to make the workplace more productive.
• Documented services performed, operations information, and dispatch details in system.
• Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
• Utilized various software systems to facilitate movement, planning and scheduling.
• Monitored dispatch board and adjusted call priorities regularly based on caller needs.
• Determined and tracked budget expenses with accuracy and transparency.
• Oversaw assignment of technicians across various regions.

• Communicated with drivers and personnel to coordinate the timely arrival of technicians to customers’ homes.

• Answered phone calls and responded to customer emails.

• Utilized dispatch software to enter customer details and ensure a complete record of the customer visit, including pictures and equipment information.

• Managed conflict resolutions with customers, drivers, and other personnel to encourage professional relationships.

• Provided customers with information on products and services.

Monitored the flow of paperwork and directed information to the appropriate departments.

To include: proper registration of all newly installed equipment.

Processed all payments from customers' visits.

• Created new accounts for all new club memberships.

• Directed dispatching, routing, and tracking of 15 fleet vehicles.

• Followed all relevant traffic laws and safety regulations.

• Utilized GPS and other navigation tools to plan routes, and stay on schedule.

• Maintained a professional and friendly demeanor during deliveries to uphold the company's reputation.

• Delivered goods and products to customers on time and in excellent condition.

• Coordinated efficient routes to avoid delays, and optimize schedules.

Loaded and secured items in trucks to avoid damage to parcels during delivery.

Obtained signatures from customers upon the delivery of goods.
Kept detailed mileage and fuel reports to track overall fuel costs.

Restocked, rotated, and visually merchandised products for maximum sales.

Finalized sales by completing payments and required paperwork.

• Achieved personal HVAC sales goals with great upselling and cross-selling abilities.

• Consulted with customers to uncover unique needs and match them to the best-fit product or service solutions.

• Answered telephone calls to offer information and promote business products.

Documented orders in the computer system with general conditions and special customer requirements.

• Addressed guest complaints and resolved issues to promote satisfaction.

• Operated varied hand and power tools to complete repairs.

• Troubleshot equipment breakdowns and performed preventive maintenance.

• Followed work orders and specifications for equipment replacement, repair, or maintenance.

To include HVAC, light electrical, basic plumbing, painting, and more.

• Continuously adhered to strict regulations, as well as detailed instructions, guidelines, and specifications.

Reported issues to the property manager so effective resolutions could be put into place.