Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas Hironymous

San Rafael,CA

Summary

Experienced and results driven professional with over 12 years of success in warehouse operations and strategic account management. Proven leader with a strong track record of driving efficiency, improving inventory accuracy, and reducing operational costs in fast paced, high volume environments. Skilled at leading teams, streamlining fulfillment workflows, and ensuring timely, accurate order execution. Equally adept at managing key client relationships, maintaining service level compliance, and aligning cross functional teams around shared business goals. Brings a well rounded perspective that bridges internal operations and client facing service excellence.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Strategic Client Account Manager/Assistant Warehouse Manager

Social Imprints LLC
02.2023 - 05.2025
  • Managed key accounts for Fortune 100/500 clients, ensuring on time deliveries, service level agreements (SLAs), and inventory forecasting.
  • Served as the primary liaison between account managers and warehouse/transportation teams to align logistics with business objectives.
  • Increased client retention through proactive communication, personalized solutions, and relationship building.
  • Analyzed client performance metrics each quarter and proposed actionable improvements.
  • Collaborated with internal teams to design and launch a client specific portal, improving order visibility and reporting.
  • Partnered with warehouse and planning teams to anticipate high-volume periods and adjust resource allocation accordingly.
  • Played a key role in the implementation and optimization of WMS platforms (Oracle, NetSuite), resulting in faster order processing and improved visibility.

Warehouse Manager

Social Imprints LLC
01.2017 - 02.2023
  • Led daily operations for a 25,000 sq. ft. promotional products distribution center servicing Fortune 100/500 companies.
  • Supervised a team of 10+ warehouse associates and shift supervisors, improving productivity by 20% over 3 years.
  • Directed end to end shipping, receiving, picking, packing, and storage operations to ensure accurate and on-time order fulfillment.
  • Procured and maintained inventory of all materials required for warehouse functions, including custom kitting and fulfillment.
  • Enhanced operational efficiency and reduced inventory overhead through strategic JIT inventory planning.
  • Worked cross functionally with sales and customer service teams to resolve logistics challenges and improve client satisfaction.


Order Picker /Warehouse Packer

Social Imprints LLC
09.2012 - 01.2017
  • Picked and packed customer orders with accuracy and efficiency
  • Verified items, quantities, and condition before packing
  • Labeled packages with correct shipping details and documentation
  • Maintained daily productivity goals and order deadlines
  • Operated pallet jacks and hand trucks for material handling
  • Restocked inventory and reported low stock levels
  • Followed safety procedures and kept work area clean and organized

Assistant Manager

Trailers Plus LLC
03.2010 - 08.2012
  • Received, inspected, and processed incoming trailer inventory for sales and rental
  • Supported the store manager in staffing decisions, performance feedback, and daily personnel coordination
  • Delivered strong customer service, consistently meeting and exceeding sales targets
  • Guided customers through product selection, trailer licensing, and registration processes
  • Managed advertising tasks and contributed to the execution of local promotional campaigns
  • Prepared monthly pricing comparison reports to maintain market competitiveness
  • Served as an in-store expert across product categories, ensuring a positive and informed customer experience

Education

No Degree - Business Administration And Management

Cabrillo College
Aptos, CA

Skills

  • Warehouse Operations and Inventory Control
  • Customer Support and Cross Functional Communication
  • Strategic Planning and Operational Execution
  • Logistics Coordination and Order Fulfillment
  • Client Relationship and Account Management
  • Continuous Process Improvement
  • Performance Metrics and KPI Analysis
  • Workplace Safety and Regulatory Compliance (OSHA)
  • Team Leadership, Training, and Development
  • Warehouse Management Systems (Oracle, NetSuite)
  • Customer Service Platforms (Zendesk)

Certification

Forklift Operator Certification

Timeline

Strategic Client Account Manager/Assistant Warehouse Manager

Social Imprints LLC
02.2023 - 05.2025

Warehouse Manager

Social Imprints LLC
01.2017 - 02.2023

Order Picker /Warehouse Packer

Social Imprints LLC
09.2012 - 01.2017

Assistant Manager

Trailers Plus LLC
03.2010 - 08.2012

No Degree - Business Administration And Management

Cabrillo College

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Thomas Hironymous