Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Thomas Hobbs

Newport Beach ,CA

Summary

Skilled Industry Professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Strives to meet guest needs, drive satisfaction and promote long-term loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server/Bartender

SPE Events
Los Angeles , CA
02.2022 - Current
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided exceptional service to high volume of daily customers.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Private Bartender

Staffworkx Events
Los Angeles , CA
05.2022 - 02.2023
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Stocked the bar with beer, wine, liquor, mixers, garnishes, glassware, and other supplies.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Greeted guests with friendliness and professionalism.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Server

The Regional
West Palm Beach, FL
02.2018 - 12.2019
  • Trained in wine and liquor service in order to provide full and positive experiences to guests.
  • Checked back with customers to ensure satisfaction with each course.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Informed customers of daily specials and signature menu items.
  • Matched wines with menu items and guest preferences.
  • Demonstrated knowledge of wine list and recommended wines based on customer preferences.
  • Arranged side stations prior to meal service times for easy access during rush hours.
  • Assisted other servers when needed during peak periods.

Education

SAE Institute Miami
North Miami Beach, FL
07-2017

Skills

  • Beverage Preparation
  • Safe Food Handling
  • Guest Engagement
  • High-Volume Dining
  • Point of Sale (POS) System Operations
  • Order Accuracy
  • Performance Improvement
  • Cash Handling
  • Positive and Professional
  • Wine Pairings
  • Liquor, Wine, and Food Service
  • Service Prioritization
  • Suggestive Selling

Certification

  • Food Handler Certification
  • RBS

Timeline

Private Bartender

Staffworkx Events
05.2022 - 02.2023

Server/Bartender

SPE Events
02.2022 - Current

Server

The Regional
02.2018 - 12.2019

SAE Institute Miami

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Thomas Hobbs