Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
DOT CERTIFIED
Generic

Thomas Hodges

Semmes,Alabama

Summary

Dynamic operations leader with a proven track record at ServiceMaster, excelling in workflow optimization and team leadership. Spearheaded regional growth through strategic planning and market analysis, enhancing revenue by 15%. Adept at fostering client relationships and ensuring regulatory compliance, driving operational excellence and employee motivation.

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

18
18
years of professional experience

Work History

Operations Manager

Service Transport Inc.
06.2018 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Regional Director of Operations

ServiceMaster
01.2008 - 05.2018
  • Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
  • Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
  • Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
  • Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
  • Refined safety protocols at each location to minimize risk exposure for both employees well-being as well as company liability.
  • Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
  • Oversaw regional growth through strategic planning, market research, and competitive analysis.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Education

Business Management

Austin Peay State University
Clarksville, TN

Skills

  • Problem-solving

  • Team leadership

  • Operations management

  • Customer service

  • Decision-making

  • Project management

  • Maintaining compliance

  • Workflow optimization

  • Health and safety compliance

  • Regulatory compliance

  • Project planning and development

  • Employee motivation

Accomplishments

  • Reduced operational expenses by 22% by streamlining branch operations.
  • Supervised team of 133 staff members.
  • Promoted to Operations Manager after 3 years with Servicemaster.
  • Saved Servicemaster approximately $1.2 million by implementing handheld tablets for all employees and reducing the cost at branch locations for supplies.
  • Department Of Transportation Certified By Alabama
  • ANOC, and BNOC Leadership Schools Through Military
  • Ranger School Graduated top 5%
  • Spearheaded and Led SVTN to acquire 23 Million in new business because of my team's accomplishments
  • Presented with the High Achiever Award for spurring more than 14% growth for 6 consecutive years.

Timeline

Operations Manager

Service Transport Inc.
06.2018 - Current

Regional Director of Operations

ServiceMaster
01.2008 - 05.2018

Business Management

Austin Peay State University

DOT CERTIFIED

Trained by DOT for Alabama and Bishop State to keep up with the latest changes by the DOT on a semi and yearly basis. Must attend yearly refresher training in order to maintain my DOT status. I am also certified to administer a CDL test to anyone that meets the DOT standard for Alabama for a CDL.

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