Thomas Holbert
Dallas,TX
Summary
Experienced professional with a background in Software Implementation, account management, and hospitality management. Demonstrated expertise in guest relations and exceeding expectations. Possesses technical aptitude and strong problem-solving skills, making me a well-rounded candidate for this client supporting role.
Overview
12
12
years of professional experience
Work History
Technical Account Manager
Yardi Systems
Dallas
11.2018 - Current
- Commercial Technical Account manager for Practice one team
- Project manager for client exclusive SharePoint application created by Yardi to help client manage assets
- Successfully managed Voyager implementation projects for Commercial team
- Successfully implemented Yardi Single Sign-on for client across Commercial, Residential, and CRM
- Weekly meetings with clients to discuss their various needs and exceeding client expectations through active communication and accurate timetable management
- Subject Matter Expert in Reporting, Single Sign on and Performance issues
- Scrum master within team and delegated case responsibility bi-weekly
- Exceeded monthly case closure, time logging, and client billing goals every month
- Five-star (out of five) client reviews from multiple clients assigned to my team.
Jr. Web Developer
Tynet USA
Arlington
10.2015 - 11.2018
- Proficient with Coldfusion, HTML, CSS, Javascript, SQL, and Bootstrap
- Developed clinical forms for medical administrators and clinical personnel
- Main technical support and software demonstrator for Tynet
- Demonstrated Tynet's medical billing and scheduling software to administrators using remote applications Teamviewer and GoTo Meeting
- As the primary technical support line for Tynet, I understood the importance of speaking the client's language, as well as being well versed in the software.
General Manager
Consilient Group
Dallas
01.2013 - 10.2015
- Managed all aspects of a high-volume full-service restaurant
- Engaged in technical support with the restaurant point of sale system, Aloha between four separate locations
- Over two years of experience in administrative restaurant point of sale and Schedulefly employee scheduling software experience made me the point of contact for the other General Managers at the other locations to help troubleshoot technical issues
- Helped create a 'guest first' culture
- Generated a 7% increase in sales each year during my tenure.
Education
Associate of Applied Science - Computer Science And Programming
University of Phoenix
Tempe, AZ05-2014
Skills
- Technical support
- Software troubleshooting
- Remote access software
- Customer service
- CRM software
- Account management
- SSO
- Customer relationship management
- SharePoint
- SQL
- POS
- HTML5
- Project management
- JavaScript
- CSS
- Hospitality
Timeline
Technical Account Manager
Yardi Systems
11.2018 - Current
Jr. Web Developer
Tynet USA
10.2015 - 11.2018
General Manager
Consilient Group
01.2013 - 10.2015
Associate of Applied Science - Computer Science And Programming
University of Phoenix
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