Thomas Honaker

As Delivery Driver I scheduled times and delivered medical supplies such as oxygen, Wheelchairs, hospital beds. etc. to homes, hospitals and rehab facilities and for PT.

As Repair tech I repaired oxygen concentrators, hospital beds, Wheelchairs, etc.

As Customer Service Rep I answered phones spoke with PT and filled the orders for medical supplies.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Enforced company policies and regulations with employees.

• Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
• Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
• Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
• Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
• Provided safe transportation for passengers, adhering to traffic laws and regulations.
• Maintained a high driver rating through excellent communication and navigational skills.
• Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
• Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
• Picked up riders at designated locations and greeted upon vehicle entry.
• Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
• Built rapport with passengers through friendly conversation and attentive listening.
• Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
• Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
• Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Excelled in every store position and regularly backed up front-line staff.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

• Followed safety procedures and guidelines to maintain safe working environments.
• Used equipment properly to avoid workplace hazards or injuries.
• Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
• Resolved issues quickly to maintain productivity goals.
• Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.