Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Hook

Dallas,TX

Summary

Well-organized call center supervisor bringing over 20 years managing and overseeing multiple tasks in busy offices. Commended for consistently driving team success through company procedures enforcement and personnel training. Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in call center environments, sales and team leadership.

Overview

21
21
years of professional experience

Work History

Call Center Supervisor

VistaNet, LLC
Dallas, TX
07.2006 - 03.2020
  • Established and oversaw performance targets for call center associates.
  • Developed quality employees within call center to take over leadership positions.
  • Collected and analyzed call center statistics, including sales rates, costs and customer service satisfaction metrics.
  • Created clear and effective policies governing all aspects of employee work.

Call Center Supervisor

WebDex, Inc
Carrollton, TX
08.1999 - 04.2006
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals both in office and remotely.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale both in office and remotely.

Education

High School Diploma - Public, Government & Law

Magnet

Skills

  • Team Management and Supervision
  • Phone Sales
  • Recruitment and Hiring
  • Coaching and Mentoring

Timeline

Call Center Supervisor

VistaNet, LLC
07.2006 - 03.2020

Call Center Supervisor

WebDex, Inc
08.1999 - 04.2006

High School Diploma - Public, Government & Law

Magnet

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Thomas Hook