Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Hormell

Anderson,IN

Summary

Adaptable individual with skill following instructions and tactfully resolving issues for unhappy customers. Experienced Meter Reader with background addressing and repairing damaged equipment and participating in safety meetings. Familiar with SCADA systems and public utilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Water Refill Technician

DS Services
01.2023 - Current
  • Attended safety meetings and took part in safety awareness trainings and programs.
  • Repaired non-functioning meters, water purification systems, tested water quality, and tested to verify operational status.
  • Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
  • Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.

Staff Production Manager

Napleton Kia Of Fishers
04.2022 - 12.2022
  • Created and oversaw production schedules and adjusted as needed to meet deadlines.
  • Evaluated employee performance and provided feedback and training as needed.
  • Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
  • Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
  • Enforced health and safety protocols to promote safe working environment.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Scrutinized production output and identified areas for improvement.

Tire and Lube Technician

Napleton Kia Of Fishers
02.2021 - 04.2022
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
  • Suggested additional services to customers in order to meet upsell goals.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Checked fluids, tires, brakes, and other systems as part of 27-point inspection.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Worked alone or in team-based systems to complete up to 15 oil changes each day.

Production Operator

Owens Illinois, O-I
07.2020 - 02.2021
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Inspected final products for defects and flaws using proper QA procedures.
  • Displayed good knowledge of safe operating and emergency procedures development and implementation.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Loaded supplies into machines by hand or by hoist.
  • Participated in training sessions to enhance skills and knowledge.
  • Inspected and adjusted work performed to meet expectations.
  • Packaged finished glass bottle products and prepared packages for accurate shipping.
  • Monitored machinery to identify concerns, make corrections, or report complex problems.
  • Documented production information via daily system logs and discussed issues with management.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.

Parts Counterman

Napleton Kia Of Fishers
12.2018 - 07.2020
  • Assisted customers with diagnosing problems for automotive equipment and purchasing necessary replacements.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Stocked and managed stock of parts.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Assisted customers in finding appropriate parts promptly.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Adhered to company guidelines for performance and compliance.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.

Truck Service Advisor

Travel Centers Of America
09.2017 - 12.2018
  • Created and maintained daily and weekly reports for upper management.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

Lot Porter

Ed Martin Nissan Of Fishers
09.2016 - 02.2017
  • Communicated with service team and other staff to assist customers.
  • Maintained physical appearance of lot to attract customers to business.
  • Communicated with coworkers and managers about completed duties.
  • Delivered clean vehicles in showroom condition to earn 100% customer satisfaction ratings.
  • Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
  • Enhanced intake process by greeting and assisting customers promptly.
  • Parked and retrieved vehicles to enhance efficient use of parking space.
  • Directed traffic and monitored parking areas to maintain safety and order.
  • Followed safety protocols for personal, guest and automobile safety.

Tire and Lube Technician

Butler Kia Of Fishers
09.2015 - 09.2016
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Greeted customers and answered questions about oil changes and other services.
  • Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Suggested additional services to customers in order to meet upsell goals.
  • Checked fluids, tires, brakes, and other systems as part of 27-point inspection.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Worked alone or in team-based systems to complete up to 15 oil changes each day.
  • Attended in-house training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.

Diesel Technician

Rowe Truck Equipment
07.2014 - 07.2015
  • Troubleshot systems, traced problems and diagnosed root causes.
  • Performed vehicle lubrication and DOT safety inspections.
  • Inspected tractors and trailers for repair and maintenance needs.
  • Removed components and completed repairs or installed new replacements.
  • Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Completed warranty services and submitted required paperwork.
  • Replaced parts such as belts, hoses and motors on different systems.
  • Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
  • Assessed engines to inform preventive maintenance work.
  • Diagnosed mechanical problems for repair or replacement.
  • Performed preventive maintenance on diesel engines, preventing malfunctions.
  • Used specialized tools and equipment to diagnose and repair issues with diesel engines.
  • Serviced and maintained engines by performing regular oil and filter changes.
  • Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
  • Conducted full operational compliance inspections before releasing vehicles for use.

Diesel Technician

Travel Centers Of America
03.2012 - 07.2014
  • Troubleshot systems, traced problems and diagnosed root causes.
  • Performed vehicle lubrication and DOT safety inspections.
  • Inspected tractors and trailers for repair and maintenance needs.
  • Removed components and completed repairs or installed new replacements.
  • Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Completed warranty services and submitted required paperwork.
  • Replaced parts such as belts, hoses and motors on different systems.
  • Applied documented procedures and policies to complete complex repairs and identify and prepare required parts and tools.
  • Assessed engines to inform preventive maintenance work.
  • Diagnosed mechanical problems for repair or replacement.
  • Performed preventive maintenance on diesel engines, preventing malfunctions.
  • Used specialized tools and equipment to diagnose and repair issues with diesel engines.
  • Serviced and maintained engines by performing regular oil and filter changes.
  • Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
  • Conducted full operational compliance inspections before releasing vehicles for use.
  • Followed factory and dealership standards to accurately perform repairs according to work order.
  • Checked completed repairs in buses and trucks, confirming correct servicing procedures.
  • Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.

Education

No Degree - Diesel Mechanics Technology

Lincoln College of Technology - Indianapolis
Indianapolis, IN

High School Diploma -

Lapel Sr High School
Lapel, IN
05.2010

Skills

  • Maintenance and Repair Records
  • Welding Equipment Operation
  • Creative Solutions
  • Soldering
  • Hand and Power Tool Operation
  • Fuel Systems
  • Lockout and Tagout Processes
  • Vehicle Maintenance
  • Production Efficiency
  • Good Mechanical Aptitude
  • Investigate Malfunctions
  • Technical Troubleshooting

Timeline

Water Refill Technician

DS Services
01.2023 - Current

Staff Production Manager

Napleton Kia Of Fishers
04.2022 - 12.2022

Tire and Lube Technician

Napleton Kia Of Fishers
02.2021 - 04.2022

Production Operator

Owens Illinois, O-I
07.2020 - 02.2021

Parts Counterman

Napleton Kia Of Fishers
12.2018 - 07.2020

Truck Service Advisor

Travel Centers Of America
09.2017 - 12.2018

Lot Porter

Ed Martin Nissan Of Fishers
09.2016 - 02.2017

Tire and Lube Technician

Butler Kia Of Fishers
09.2015 - 09.2016

Diesel Technician

Rowe Truck Equipment
07.2014 - 07.2015

Diesel Technician

Travel Centers Of America
03.2012 - 07.2014

No Degree - Diesel Mechanics Technology

Lincoln College of Technology - Indianapolis

High School Diploma -

Lapel Sr High School

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