Thomas Hornung
Wilmington,DE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Years of experience working for independent insurance agencies and developing/maintaining carrier relationships.
Many times a top producer in every producer position held.
Overview
48
48
years of professional experience
Work History
Retired
Insurance Office Of America
06.2016 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Agency Owner
Thomas J Hornung & Associates, Inc.
06.1997 - 06.2016
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Approved staff hiring, termination, promotions and department transfers.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Complied with [Type] laws and funding requirements at each level of government from local to federal.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.
- Created annual budgets and monthly expenditure reports for different offices and departments.
Personal Lines Manager
Biddle & Company
06.1995 - 06.1997
- Improved customer satisfaction by efficiently managing personal lines insurance policies and promptly addressing client concerns.
- Provided advice and counsel on personal lines matters.
- Increased cross-selling opportunities by educating team members on additional coverage options available within agency's suite of personal lines products.
- Offered broadest possible coverage for new and existing business clients in order to maximize sales.
- Evaluated prospect's current insurance program and offered alternatives.
- Continuously improved personal lines department operations through regular monitoring of key performance indicators, identifying areas for improvement, and implementing necessary action plans.
Personal Lines Agent
Liberty Mutual
06.1992 - 06.1995
- Exceeded sales targets consistently by identifying cross-selling opportunities for additional products and services.
- Educated clients on available coverage options, empowering them to make informed decisions about their insurance needs.
- Established reputation as trusted advisor among clients by consistently providing sound advice based on expert knowledge of personal lines products.
Commercial Lines Producer
McCrea & Gallen
06.1988 - 06.1992
- Analyzed clients'' risk profiles to recommend appropriate coverage options and mitigate potential losses.
- Regularly exceeded sales targets by proactively seeking out opportunities to expand the company''s commercial client base through referrals, marketing initiatives, and personalized service offerings.
- Generated significant new business leads through targeted networking efforts within local professional communities.
Commercial Producer
Liberty Mutual
06.1982 - 06.1988
- Built strong relationships with clients, resulting in repeat business and long-term partnerships.
- Maximized efficiency by streamlining communication between internal teams and external partners throughout the production procedure.
- Surveyed new prospects do design commercial coverage program.
- Worked with Underwriters to design winning proposals
Personal Lines Manager
Liberty Mutual
06.1979 - 06.1982
- Improved customer satisfaction by efficiently managing personal lines insurance policies and promptly addressing client concerns.
- Provided advice and counsel on personal lines matters.
- Increased cross-selling opportunities by educating team members on additional coverage options available within the agency''s suite of personal lines products.
- Worked to motivate sales and service team for greatest production results.
Personal Lines Agent
Liberty Mutual
09.1975 - 06.1979
- Exceeded sales targets consistently by identifying cross-selling opportunities for additional products and services.
- Educated clients on available coverage options, empowering them to make informed decisions about their insurance needs.
- Established a reputation as a trusted advisor among clients by consistently providing sound advice based on expert knowledge of personal lines products.
- Cold call prospecting to maximize sales opportunities/results.
- Addressed and resolved client complaints.
Education
General Principals of Insurance And CE Study
On The Job
High School Diploma -
Christiana High School
Newark, DE06.1971
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Accomplishments
I was the President of the Compassionate Care Hospice Foundation for over 10 years. This was a non-profit directing donations to folks in need of food, housing, at their end times.
I served as President of the non-profit Candlelight Theater in Ardentown DE and still serve as a member of that board. During my time as President, we raised over $400,000 rebuilt the commercial kitchen and entire stage in barn that is over 125 years old.
I am a member of the Wilmington Rotary Club and served as President of the Wilmington West Rotary Club.
Timeline
Retired
Insurance Office Of America
06.2016 - 06.2023
Agency Owner
Thomas J Hornung & Associates, Inc.
06.1997 - 06.2016
Personal Lines Manager
Biddle & Company
06.1995 - 06.1997
Personal Lines Agent
Liberty Mutual
06.1992 - 06.1995
Commercial Lines Producer
McCrea & Gallen
06.1988 - 06.1992
Commercial Producer
Liberty Mutual
06.1982 - 06.1988
Personal Lines Manager
Liberty Mutual
06.1979 - 06.1982
Personal Lines Agent
Liberty Mutual
09.1975 - 06.1979
General Principals of Insurance And CE Study
On The Job
High School Diploma -
Christiana High School
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