Thomas Houser

Managed all service technicians, service advisors, detailers, and call center staff.

Raised customer satisfaction scores (American Honda CSE)

above district, zone, and national rankings.

Department Manager over a high volume automotive service and repair center.

Responsible for hiring technicians, service advisors, detailer, porters, and clerical staff.

Implemented an express service team to compete with quick service centers.

Tracked production and gross for parts and service operations and set goals for the department ,as well as , individual team members.

Met with technicians and service advisors individually on a quarterly basis to review performance, offer support, and listen to any suggestions that might help our departments grow.

Developed a customer service staff to follow up , listen, and professionally resolve any questions or concerns from our customers.

Maintained an above standard Customer Satisfaction Score winning

American Honda's President's Award 11 out of 12 years.

Responsible for expense control with vendors and supplies.

Direct supervisor over facility upkeep and repairs.