THOMAS HUBER
Uxbridge,MA
Summary
Results-driven Sales Manager known for exceptional productivity and efficient task completion. Specialize in strategic sales planning, customer relationship management, and market analysis. Excel in negotiation, communication, and leadership, utilizing these soft skills to drive team success and exceed sales goals.
Overview
19
19
years of professional experience
Work History
Customer Support Sales Manager
United Construction & Forestry
Oxford, MA
01.2025 - Current
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Lead Team to provide customers with the sales of Parts, Service and Whole Goods Attachments
General Manager
United Ag & Turf
Lancaster/Greenfield, MA
01.2023 - 01.2025
- Oversaw daily operations and ensured compliance with company policies.
- Managed budget allocations and monitored financial performance across departments.
- Led team meetings to align on goals and communicate organizational changes.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Service Manager
Equipment Depot
Wilmington, MA
07.2021 - 01.2023
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Created written estimates and obtained customer consent to proceed.
- Monitored employee performance through key metrics analysis.
- Hired and trained service department staff to drive performance.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Guided department employees on changes from management.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Sales Representative
New England Industrial Truck/ Equipment Depot
Wilmington, MA
10.2018 - 07.2021
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Increased profitability and revenue by generating sales.
- Educated customers on product features and technical details to highlight benefits.
- Answered customer questions about products and services and recommended appropriate solutions.
- Generated quotes, processed payments and documented customer communications.
- Negotiated prices and set up contracts to finalize sales agreements.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Called potential customers to assess business needs and present value propositions.
Field Service Technician
Tennant Co
Minneapolis, MN
06.2018 - 10.2018
- Performed service visits on an annual basis and completed preventative maintenance on all systems.
- Operated hand tools and power equipment with extreme care according to corporate safety procedures.
- Explained and recommended service options to customers and explained the costs involved.
- Communicated with all partners including vendors, upper management and peers.
Parts Advisor/Field Service Technician
Brodie Toyota-Lift
Sharon, MA
02.2015 - 05.2018
- Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.
- Explained and recommended service options to customers and detailed costs involved.
- Operated hand tools and power equipment with extreme care according to safety procedures.
- Delivered outstanding customer service on each field visit to meet corporate guidelines.
- Prioritized and maintained high-volume of fast-paced parts inquiries and orders, kept meticulous records and met or exceeded sales goals.
Automotive Tool Sales Representative
Tool Pro
Grafton, MA
04.2013 - 01.2015
- Distributor to Automotive tools.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Automotive Technician
Forrest's Repairs
Paxton, MA
11.2009 - 04.2013
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Performed troubleshooting and diagnostic procedures to locate the source of malfunctions.
- Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
Forklift Technician
Crellin Handling Equipment Inc
Webster, Ma
01.2007 - 10.2009
- Performed troubleshooting and diagnostic procedures on the systems and components of forklifts
- Read and followed schematics and diagrams for mechanical, electrical and hydraulic systems.
- Managed work with little supervision.
Education
High School Diploma - General
Uxbridge High School
2002
Certificate - Automotive
New England Institute of Technology
2004
Skills
Team member motivation
Self-motivated with a great work ethic
Strong verbal communication
Conflict resolution
Extremely organized
Great customer service
Mechanical skills with 20 years
Ability to troubleshoot
Equipment maintenance proficiency
Experience operating machines
Customer Service
Timeline
Customer Support Sales Manager
United Construction & Forestry
01.2025 - Current
General Manager
United Ag & Turf
01.2023 - 01.2025
Service Manager
Equipment Depot
07.2021 - 01.2023
Customer Service Sales Representative
New England Industrial Truck/ Equipment Depot
10.2018 - 07.2021
Field Service Technician
Tennant Co
06.2018 - 10.2018
Parts Advisor/Field Service Technician
Brodie Toyota-Lift
02.2015 - 05.2018
Automotive Tool Sales Representative
Tool Pro
04.2013 - 01.2015
Automotive Technician
Forrest's Repairs
11.2009 - 04.2013
Forklift Technician
Crellin Handling Equipment Inc
01.2007 - 10.2009
High School Diploma - General
Uxbridge High School
Certificate - Automotive
New England Institute of Technology
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