Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Thomas Hug

Crystal Lake,IL

Summary

Experienced Project Manager with a proven track record of managing complex projects from inception to completion. Successfully led cross-functional teams and implemented innovative solutions to meet project goals. Demonstrated expertise in project planning and risk management.

With a background in the commercial flooring industry, I gained valuable experience and expertise through my family's business, one of the largest commercial flooring installation companies in South Florida. Throughout my career, I successfully managed high-profile projects including Disney's Animal Kingdom, Macy's, I-hop, various airports and hospitals, McDonald's, schools, senior living facilities, cruise ships, Hard Rock Casino, Marriott, The Breakers, Hilton, Hyatt Retirement, Fort Lauderdale Airport, Miami Airport, Burdines, car dealerships, and more.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Commercial Flooring Consultant

Various
07.2017 - 07.2018
  • Increased customer satisfaction by providing personalized flooring recommendations based on client preferences and budget.
  • Worked closely with several teams to coordinate schedules efficiently and ensure minimal disruption to clients during the process.
  • Established strong rapport with many clients, resulting in increased repeat business and referrals.

Professional Baseball Umpire

Baseball USA, USSSA, NCAA, ASA, Cooperstown & Field of Dreams
01.2013 - 07.2017
  • Recruiting, Training & Scheduling for: Field of Dreams-Iowa / Crew Chief, Cooperstown, NY - Crew Chief, USSSA Travel Ball Tournaments -Illinois, Florida & Texas / Crew Chief, ASA-Illinois & Wisconsin / Crew Chief, USSSA High-school- Florida & Illinois / Crew Chief
  • Umpire in Chief: Baseball USA-Cary, NC / USA Olympic Teams, NC - High School Certification, Illinois - High School Certification, Texas - Pony & Bronco Tournaments, USSSA - The Dells Travel Tournaments
  • Graduated from Harry Wendlestedt Profesional MLB Umpiring School January 2013
  • Graduated NCAA Umpiring School- 2013 NC
  • Graduated Illinois- High School Certification 2014
  • Graduated Cal Ripken Experience 2014
  • Graduated USSSA School 2014 Illinois
  • Graduated ASA School 2016 Illinois

Estimator/Senior Project Manager

RP Roofing
10.2010 - 11.2012
  • Inspections of storm and hail damage to roof and gutters
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable. Negotiated with insurance companies and filed claims.
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
  • Door to Door Sales
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Sold the company's products or services to customers within my given territory
  • Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.

Commercial Sales Specialist

Lowe's Home Improvement
08.2008 - 10.2010
  • Exceeded quarterly sales targets consistently through proactive outreach and strategic planning, earning top salesman in the the district & region as well as number two in the company in commercial sales.
  • Increased client satisfaction by providing exceptional customer service and addressing commercial sales inquiries.
  • Managed a diverse portfolio of clients across multiple industries while maintaining a strong focus on individualized solutions for each business''s unique needs.
  • Developed long-term relationships with clients, resulting in repeat business and referrals, such as Angler Construction, Wright-Patterson Air Force Base and Kil-Kare Raceway / Nascar, which I procured, and maintained budgets for.
  • Provided ongoing account management support for commercial clients, ensuring high levels of retention and satisfaction.
  • Met budget / quota consistently weekly, monthly, quarterly and yearly
  • Inspection of materials in receiving and distribution prior to being delivered to jobsite's
  • Handled all fire and flood damage for Insurance Companies

Commercial Sales/Outside Sales Manager

Lowe's Home Improvement
02.2007 - 07.2008
  • Training of sales team in product knowledge, Customer Service and time management
  • Met budget / quota consistently weekly, monthly, quarterly and yearly
  • Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
  • Built strong relationships with my customers with top notch customer service, integrity, honesty, organization and hard work
  • Inspection of materials in receiving and distribution prior to being delivered to my customers
  • Managed territory budget to support development of regional and territory leads.
  • Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
  • Top salesman in the district and region and number two in the company in commercial sales which earned me a free trip to Lowes / Nascar team in Charlotte, NC
  • Accepted an offer to transfer to another region to save a national account, Angler Construction of Dayton, Ohio

VP Operations

The Flooring Broker
08.2006 - 01.2007
  • Optimized supply chain management by establishing strong relationships with key vendors and suppliers.
  • Led management efforts to successfully implement new policies, procedures, estimating, negotiating, inventory control, hiring of subcontractors and technologies throughout the organization.
  • In December of 2006 the owner passed away and the company was closed

Senior Project Manager

Carpet Workshop / Emerald Flooring
07.1985 - 07.2006


  • Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
  • Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
  • Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations.
  • Crafted and maintained project plans and schedules to meet organizational objectives.
  • Enhanced client satisfaction and loyalty by delivering projects that consistently exceeded expectations in terms of quality, timeline, and budget.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for the organization's benefit.
  • Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.
  • Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
  • Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Provided exceptional post-installation support to clients, addressing any concerns or issues promptly and professionally.
  • Earned repeat business through exceptional customer service, maintaining strong relationships with both residential and commercial clients.
  • Optimized inventory management processes by regularly reviewing stock levels and ordering necessary supplies to prevent shortages or delays in project completions.
  • Collaborated with clients to select appropriate flooring materials, ensuring satisfactory outcomes in line with their design preferences and budget constraints.
  • In 2006 company was sold, I moved to NC with former owner of Emerald Flooring to open a new company, The Flooring Broker

Education

High school diploma -

Troy
Troy, NY
01.1985

Skills

  • Project planning
  • Scope management
  • Client relationship management
  • Project scheduling
  • Project plan development
  • Cross-functional communication
  • Schedule coordination
  • Cost control
  • Quality control
  • Critical thinking
  • Team leadership
  • Budget control

Certification

Forklift Certified, 1985 to 2022

Additional Information

I have extensive experience in commercial flooring and construction in negotiating, product knowledge, development, customer service, blue prints-take-offs, leadership, installation, communications, building relationships, 20 years of job site Sr Project Manager. Some of my jobs were Disney, Macy's, I-hop, Airports, Hospitals, McDonald's, Schools, Senior Living, Cruise Ships, Hard Rock Casino, Marriott, The Breakers and many more...

Personal Information

Willing To Relocate: Anywhere

Timeline

Commercial Flooring Consultant

Various
07.2017 - 07.2018

Professional Baseball Umpire

Baseball USA, USSSA, NCAA, ASA, Cooperstown & Field of Dreams
01.2013 - 07.2017

Estimator/Senior Project Manager

RP Roofing
10.2010 - 11.2012

Commercial Sales Specialist

Lowe's Home Improvement
08.2008 - 10.2010

Commercial Sales/Outside Sales Manager

Lowe's Home Improvement
02.2007 - 07.2008

VP Operations

The Flooring Broker
08.2006 - 01.2007

Senior Project Manager

Carpet Workshop / Emerald Flooring
07.1985 - 07.2006

High school diploma -

Troy
Thomas Hug