Thomas Huot

• Managed patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
• Coordinated communication between patients and healthcare providers to enhance service delivery.
• Implemented efficient scheduling practices to optimize appointment availability for patients.
• Trained new staff on patient access protocols, fostering a culture of accuracy and efficiency.
• Resolved patient inquiries regarding services, billing, and eligibility with professionalism.
• Analyzed workflow processes, identifying areas for improvement to enhance operational efficiency.
• Collaborated with multidisciplinary teams to support quality patient care initiatives across departments.
• Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
• Collaborated with clinical staff to ensure seamless coordination of care for patients.
• Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
• Streamlined front-desk operations for improved patient flow and reduced wait times.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
• Provided excellent customer service to patients and medical staff.

- sales and administrative duties

- website maintenance and editing

- marketing research