Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Hurst

Rantoul,IL

Summary

Highly organized and detail-oriented Facility Operations Specialist bringing 25 years of experience working at the National Center for Supercomputing Application (NCSA), University of Illinois. Offering a proven aptitude for proactive issue resolution and enforcement of safe practices among personnel.

Overview

40
40
years of professional experience

Work History

Facility Operations Specialist

NCSA at the University of Illinois
06.2023 - Current

· Oversee day-to-day building operations and maintenance for NCSA facilities

· Responsible for department equipment Inventory at three onsite buildings and four off-site facilities; utilize 4d/advent software to track equipment; inventory valued over $50 million

· Managed inventory using Banner and FABWeb applications

· Maintain grounds and surrounding areas

.Contact for shipping contracts and questions

  • Maintained accurate inventory records for equipment and supplies, ensuring adequate stock levels for seamless operations.
  • Coordinated with facility manager to develop short-term and long-term maintenance plans, prioritizing projects based on budget constraints and overall impact on building operations.
  • Facilitated smooth transitions during periods of organizational change by providing clear communication and support for affected staff members.
  • Collaborated with cross-functional teams to address facility needs, fostering effective communication among staff members.
  • Ensured compliance with federal, state, and local regulations pertaining to property management by staying current on relevant laws, codes, or ordinances that impacted the facilities under my purview.
  • Managed maintenance tasks for optimal building performance, ensuring timely completion of repairs and upgrades.
  • Enhanced safety standards by conducting regular inspections and addressing potential hazards promptly.
  • Improved tenant satisfaction by addressing concerns promptly, maintaining open lines of communication between management and occupants.
  • Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
  • Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
  • Ordered, maintained and distributed supplies and inventory.

Distribution Clerk

NCSA @ University of Illinois
01.2016 - 06.2023
  • Received, sorted, and distributed incoming mail and packages.
  • Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
  • Optimized packing procedures to reduce damages during transit, leading to fewer returns and higher customer satisfaction ratings.
  • Picked orders, scanned products and packed boxes.
  • Checked shipments against paperwork and signed documents.
  • Streamlined distribution processes for faster delivery times and increased customer satisfaction.
  • Processed and restocked returns.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Coordinated storage locations and product movements.
  • Processed incoming shipments promptly, ensuring accurate stocking and timely availability of products for customers.
  • Developed a system for tracking damaged or returned items, minimizing losses and improving overall inventory accuracy.
  • Uncovered and resolved errors with minimal oversight.
  • Prioritized and rearranged tasks to meet changing demands.
  • Received loads, checked merchandise and tagged with warehouse IDs.
  • Prepared boxes, pallets and crates for outgoing shipments.
  • Inspected merchandise for damage and discrepancies with documentation.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Operated postage meters, mail sealers and labeling machines.

Shipping and Receiving Clerk

NCSA @ University of Illinois
01.2001 - 01.2016
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
  • Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
  • Conducted regular inventory audits to maintain accurate stock levels and identify discrepancies early.
  • Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.
  • Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
  • Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Sorted and delivered materials to different work areas and staff.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Processed required paperwork to expedite handling of shipped and received goods.


Building Service Worker

University of Illinois
02.1999 - 01.2001
  • Completed assigned work orders in a timely manner to ensure minimal disruption to building occupants'' daily activities.
  • Identified potential safety hazards through routine checks of supplies, equipment and environment.
  • Maintained custodial building task schedule and adjusted hours or time schedule to accommodate workload.
  • Performed general housekeeping duties such as cleaning, emptying trash, power scrubbing and vacuuming for 5 floor building.
  • Processed trash removal, recycling, and disposal.
  • Preserved the longevity of flooring materials through diligent care, including routine waxing, buffing, and polishing.
  • Maintained positive relationships with building occupants through courteous interactions while addressing their concerns or requests.

Lumber Yard Foreman

Payless Cashways /Furrow Building Material
08.1992 - 01.1999
  • Managed between 30 to 40 employees at any given time.
  • Collaborated with sales teams to provide accurate product information and fulfill special customer requests promptly.
  • Coordinated closely with other departments such as purchasing or sales to ensure seamless integration of their needs into overall yard operations.
  • Improved team efficiency by providing thorough training and ongoing support to Lumber Yard staff.
  • Achieved high employee retention rates by fostering a supportive and inclusive work environment that prioritized professional development opportunities.
  • Managed inventory to ensure optimal stock levels and timely order fulfillment.
  • Facilitated open lines of communication between employees at various levels within the organization, leading to increased collaboration across departments.
  • Reduced safety incidents through regular equipment maintenance and adherence to safety protocols.
  • Increased customer satisfaction with prompt service, accurate orders, and professional communication.
  • Maintained organized records of staff hours, inventory levels, and sales data for informed decision-making purposes.
  • Oversaw daily operations, including staff scheduling, task delegation, and project management.
  • Worked closely with personnel, customers, and contractors to resolve problems.

Delivery Manager

Payless Cashways /Furrow Building Material
05.1984 - 08.1992
  • Managed between 13 to 20 employees at any given time.
  • Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
  • Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
  • Supervised delivery staff and general productivity.
  • Coordinated efficient routes and schedules for 7/10-driver team.
  • Mentored junior team members to develop their skills and advance within the organization.
  • Fielded customer questions and complaints and rectified issues.
  • Trained drivers, helpers and support workers in techniques for maximizing efficiency.
  • Supported customers via telephone, email and at sites to handle escalations and product concerns.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Planned delivery routes according to traffic, weather and types of delivery.

Education

High School Diploma -

Champaign Central High School
Champaign, IL
05.1982

Skills

    • Building Maintenance
    • Work Order Management
    • Asset Management
    • Planning and scheduling
    • Teamwork and Collaboration
    • Time Management
      • Problem-Solving
      • Attention to Detail
      • Problem-solving abilities
      • Multitasking Abilities
      • Reliability
      • Adaptability and Flexibility

Timeline

Facility Operations Specialist

NCSA at the University of Illinois
06.2023 - Current

Distribution Clerk

NCSA @ University of Illinois
01.2016 - 06.2023

Shipping and Receiving Clerk

NCSA @ University of Illinois
01.2001 - 01.2016

Building Service Worker

University of Illinois
02.1999 - 01.2001

Lumber Yard Foreman

Payless Cashways /Furrow Building Material
08.1992 - 01.1999

Delivery Manager

Payless Cashways /Furrow Building Material
05.1984 - 08.1992

High School Diploma -

Champaign Central High School
Thomas Hurst