Thomas Jackson
Yakima
Summary
Dynamic retail professional with extensive experience at Grocery Outlet Bargain Market, excelling in visual merchandising and stock management. Proven ability to enhance sales through strategic product placement and effective team collaboration. Recognized for outstanding customer service and problem-solving skills, consistently optimizing store organization and maintaining high standards of cleanliness.
Overview
16
16
years of professional experience
Work History
Merchandise Associate
Grocery Outlet Bargain Market
07.2014 - 11.2025
- Executed inventory tracking procedures to ensure accurate stock levels and product availability.
- Facilitated product merchandising strategies to enhance visual appeal and maximize sales potential.
- Collaborated with team members to streamline stock replenishment processes for improved efficiency.
- Conducted thorough sales analysis to identify trends and optimize product placement.
- Maintained cleanliness and organization of sales floor to create a welcoming shopping environment.
- Participated in supply chain coordination to ensure timely delivery of merchandise.
- Assisted in pricing strategy development to remain competitive within the market.
- Resolved customer inquiries effectively to enhance satisfaction and loyalty.
- Supported seasonal promotions through effective visual display setup and merchandising techniques.
- Utilized customer feedback to inform product selection and improve store offerings.
- Monitored product expiration dates and managed markdowns to minimize waste.
- Implemented best practices for stockroom organization to enhance retrieval efficiency.
- Facilitated communication between departments to ensure cohesive operations and customer service.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Adopted new technologies for inventory management to improve accuracy and tracking capabilities.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Updated pricing and signage to complete product displays and educate customers.
- Created attractive displays to promote items.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Maintained up-to-date knowledge of current trends and customer preferences to adjust merchandise presentation accordingly.
- Used pallet jacks to move and position merchandise.
- Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
- Collaborated with store management to develop strategic plans for merchandise placement and promotion.
- Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
- Rotated manufacturer products.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Verified products appeared at correct locations in proper quantities.
- Organized store merchandise racks by size, style, and color.
- Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Collaborated with store managers to determine best placement for merchandise displays.
- Created visual displays to highlight new and featured products.
- Proposed new ideas and concepts to enhance merchandise displays.
- Monitored and replenished display inventory and restructured according to available stock.
- Developed visual merchandising plans and strategies to promote store offerings.
- Developed themes, props and lighting for merchandise displays.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Developed merchandising strategy to efficiently move overstock.
- Utilized paper, fabric and props to create displays.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Investigated current trends and innovative techniques to create unique displays.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Scheduled regular maintenance and repair of displays for longevity.
Overnight Stocker and Receiver
Walmart
03.2010 - 06.2014
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
- Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.
- Assisted in inventory management, conducting regular audits and addressing discrepancies to ensure accurate stock levels.
- Enhanced customer experience by keeping shelves fully stocked and ensuring products were easily accessible.
- Optimized endcap displays for increased sales potential while adhering to company guidelines for product presentation standards.
- Streamlined receiving processes by quickly unpacking shipments, verifying contents against invoices, and properly documenting discrepancies.
- Ensured proper storage of perishable items, adhering to company guidelines and food safety regulations.
- Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Increased overall store cleanliness by sweeping, mopping, and dusting during overnight shifts.
- Maximized available floor space for merchandising through efficient backroom organization and inventory maintenance procedures.
- Maintained up-to-date knowledge of current sales promotions, ensuring relevant products were prominently displayed for maximum visibility.
- Aided in loss prevention efforts through diligent monitoring of incoming shipments and accurate recordkeeping.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Kept work areas neat, clean and free from debris.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves to match planogram images and instructions.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Managed timely and effective replacement of damaged or missing products.
- Greeted store customers and discussed needs.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Recorded daily activities for inventory control.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Received new stock and input values into computer system.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Transported merchandise pallets to move in warehouse.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Pre-assembled containers to be easily selected by packing associates.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Updated merchandise pricing to match new values and special promotional rates.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Safely and securely loaded items to prevent damage during transport.
- Maintained store assets with effective loss prevention strategies.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Created and enforced detailed organization processes to increase quality and service standards.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Greeted customers and directed to requested products.
- Picked and packed order items.
- Updated manuals to reflect amending of rates, rules or regulations.
- Checked product levels and recommended new purchases.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Developed plan-o-grams and layouts that maximized sales.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Followed orders precisely for correct items, sizes and quantities.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Education
High School Diploma -
Franklin
3013 S Mt. Baker Blvd Seattle, WA 98114Skills
- Retail experience
- Store organization
- Cash management
- Planogram execution
- Merchandise presentation
- Visual merchandising
- Product rotation
- Shrink reduction
- Pricing and signage updates
- Cleaning procedures
- Display setup
- End cap designs
- Markdowns and promotions
- Merchandise movements
- Sales
- Returns handling
- Merchandise lookup
- Merchandise labeling
- Restocking processes
- Purchase processing
- Active listener
- Pricing and shelf labeling
- Stock replenishment
- Store maintenance
- Space planning
- Maintaining stock levels
- Friendly and outgoing
- Stock rotation
- Markdown procedures
- Sales techniques
- Retail sales professional
- Pricing controls
- Window displays
- Display signage
- Product recovery
- Retail buying
- Retail
- In-store support
- Team collaboration
- Problem-solving
- Critical thinking
- Clear communication
- Overstock management
- Customer service
- Product knowledge
- Merchandising plan creation
- Originality and creativity
- Relationship building
- Display model assembly
- New display creation
- Seasonal decor
Timeline
Merchandise Associate
Grocery Outlet Bargain Market
07.2014 - 11.2025
Overnight Stocker and Receiver
Walmart
03.2010 - 06.2014
High School Diploma -
Franklin