Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Jenner

Rockford,IL

Summary

Dynamic operations leader with a proven track record at Lowe's, excelling in budget management and team leadership. Enhanced workplace safety and productivity through strategic process improvements, while cultivating strong customer relationships and driving sales growth. Adept at employee training, consistently achieving revenue goals and optimizing inventory management.

Overview

21
21
years of professional experience

Work History

Store Manager

Blain's Farm & Fleet
Rockford, IL
04.2019 - Current
  • Diagnosed operational issues and executed targeted process enhancements to elevate workplace safety and productivity.
  • Scheduled meetings with employees to address concerns and grievances.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Commercial Sales Manager

Orkin Pest Control
Rockford, IL
01.2017 - 04.2019
  • Maintained effective customer communications and built strong customer relationships.
  • Responded promptly to customer inquiries about products or services being sold.
  • Provided technical advice regarding products or services being sold.
  • Supported sales team members to drive growth and development.
  • Developed and implemented strategies for expanding customer base.
  • Coached, developed and motivated team to achieve revenue goals.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.

Operations Manager

Lowe's
Machesney Park, IL
01.2004 - 07.2017
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created detailed reports on the performance of individual departments within operations.
  • Responded to information requests from superiors, providing specific documentation.
  • Tracked and replenished inventory to maintain par levels.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Oversaw financial management, budget management, accounting and payroll activities.

Education

Associates Business Management - Business Management

Northern Illinois University
Dekalb, IL
05-1995

Skills

  • Inventory management
  • Budget management
  • Customer service
  • Sales strategy
  • Employee training
  • Process improvement
  • Team leadership
  • Customer relationship management

Timeline

Store Manager

Blain's Farm & Fleet
04.2019 - Current

Commercial Sales Manager

Orkin Pest Control
01.2017 - 04.2019

Operations Manager

Lowe's
01.2004 - 07.2017

Associates Business Management - Business Management

Northern Illinois University

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