Thomas J Hibert III
Kissimee,FL
Summary
Dynamic operations professional with extensive experience in operational management, driving business performance enhancements. Proven expertise in developing and implementing process improvements while fostering a collaborative environment aligned with organizational goals. Recognized for reliability and a strong focus on adaptability and achieving targeted results. Skilled in strategic planning and operational efficiency, with significant experience in the insurance industry since 2015, including the development of effective sales strategies for both personal and team applications.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Marketing Director
World Financial Group, Inc.
Kissimmee, FL
01.2022 - Current
- Managed cross-functional teams to ensure alignment on marketing initiatives and objectives.
- Built strong relationships with industry professionals and influencers.
- Developed and implemented training programs for new agents to fully understand and manage their new roles
- Instituted a training program for aspiring agents to help them obtain their life and health licenses
- Worked directly with clients and staff to develop financial strategies for their retirement goals
Team Leader of Customer Experience
Teleperformance
10.2019 - Current
- Created and maintained coaching plans with agents to improve KPI metrics
- Assisted agents in resolving complex issues for clients both in a sales environment and service environment
- Trained teams of 25+ to make sure they were prepared to handle customer issues effectively while in production
- Conducted and monitored nesting for several different clients
- Worked with management in order to create better working processes for client needs
- Tracked and managed team attendance
- Conducted both 1 on 1 and group improvement trainings for agents
- Achievements/Tasks
President and Owner
2NT Enterprises (SoFlo Networks, Unetwrk)
01.2016 - Current
- Radio Personality on 1470 AM and 95.3 FM
- Created, promoted, and managed B2B networking events for small to medium size businesses throughout South Florida and New York
- Created and Maintained Online Sales Funnels as well as Social Media Accounts for Clients
- Cultivated Relationships with over 10,000 business owners across two states
- Sourced and worked with investors to build and fund projects
- Managed a team that developed a business networking app, Unetwrk, from concept to fruition
- Achievements/Tasks
Distributor of Financial Products
Primerica Financial Services
02.2016 - 01.2019
- Prepared and presented presentations to prospective clients on various aspects of their financial health and future
- Developed and delivered financial plans to clients based on their financial needs
- Set up financial schedules with check points to assure each client was on track to achieve their goals
- Responsible for following up with and providing timely feedback to clients on their current financial health
- Trained new agents to get their licenses and to understand how to create long lasting relationships with their clients
- Received Life Insurance and Variable Annuity License (FL 214)
- Received Securities Series 6 License
- Achievements/Tasks
Personal Banker
CitiBank N.A.
01.2011 - 01.2016
- Built and maintained client relationships utilizing the best quality customer service and practices
- Assisted both personal and business clients by providing recommendations on lending situations based on their needs
- Responsible for all cash handling procedures and maintenance including deliveries and shipments
- Responsible for teaching sales techniques to tellers in order to acquire new clients or expand existing business relationships
- Partnered with the local community of businesses to attain new business opportunities
- Achievements/Tasks
Transportation Specialist
U.S. Army
01.2008 - 01.2011
- Successfully completed Boot Camp over the course of ten weeks (2008)
- Served in Operation Iraqi Freedom and Operation New Dawn
- Operation Iraqi Freedom Veteran
- Escorted and Secured V.I.P Personnel
- Guarded and maintained records for all Motor Pool Vehicles
- Able to make decisions in stressful environments
- Achievements/Tasks
Sales Professional
Firkins Nissan
01.2006 - 01.2008
- Responsible for turning Internet generated leads to sales
- Generated sales through walk-in traffic, current service clients and referrals
- Motivated to achieve and exceed any and all individual and store sales goals
- Helped rectify and dissolve any concerns or issues brought forth by clients
- Achievements/Tasks
Education
Associates Degreee - General Studies
Palm Beach State College
Lake Worth, FL01.2016
High School Diploma - undefined
Pompano Beach High School
Pompano Beach, FL01.2004
Skills
- Army Veteran
- 16 Years of Professional Sales
- Operations management
- Direct sales to consumers
- Proficient in Infusionsoft
- Expertise in Microsoft applications
- Organizing logistics for events
- Public Speaker
- Team leadership
- Appointment coordination
Certification
- Licensed Life and Health Insurance (FL2-15) - 2015
Timeline
Marketing Director
World Financial Group, Inc.
01.2022 - Current
Team Leader of Customer Experience
Teleperformance
10.2019 - Current
Distributor of Financial Products
Primerica Financial Services
02.2016 - 01.2019
President and Owner
2NT Enterprises (SoFlo Networks, Unetwrk)
01.2016 - Current
Personal Banker
CitiBank N.A.
01.2011 - 01.2016
Transportation Specialist
U.S. Army
01.2008 - 01.2011
Sales Professional
Firkins Nissan
01.2006 - 01.2008
High School Diploma - undefined
Pompano Beach High School
Associates Degreee - General Studies
Palm Beach State College