Thomas J. Kust
Gastonia,NC
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Driver
Lyft
Gastonia, NC
01.2022 - Current
- Drive clients to various destinations upon request with in-depth knowledge of the city and efficient routes.
- Maintain superb customer relationships with desire to exceed industry expectations.
- Created spreadsheet and maintained files to track mileage, maintenance and miscellaneous expenses.
Quality Assurance Associate
American and Efird
Gastonia, NC
08.2025 - 04.2026
- Conducted quality inspections on production lines to ensure compliance with industry standards.
- Created comprehensive reports detailing inspection results, contributing to continuous improvement initiatives.
- Generated quality control reports for returned products to identify and communicate patterns.
Deli Associate
Walmart
Gastonia, NC
03.2023 - 06.2025
- Delivered exceptional customer service by assisting patrons with deli selections and answering inquiries.
- Collaborated with team members to restock inventory and manage product freshness effectively.
- Assisted in inventory management by tracking stock levels and placing timely orders for supplies.
Customer Service Representative
Wells Fargo
Charlotte, NC
08.2015 - 09.2021
- Responsible for handling client calls in a timely and efficient manner, while adhering to department metrics.
- Process and prioritized client requests via phone, mail or in person.
- Maintain a high level of call quality standards including call quality, average hold time and after call work.
- Position Wells Fargo products and communicate the benefit the product would provide.
- Provide support to internal departments to allow timely client transition.
Medical Records Processing Specialist
ReleasePoint
Charlotte, NC
05.2015 - 08.2015
- Responsible for facilitating Long Term Care claims benefits to patients of multiple insurance companies.
- Review and report any discrepancies within medical records that would result in delay of benefit payout.
- Process Long Term Care claim requests received from insurance companies and medical facilities.
- Ensure transparency between policyholders and medical facilities to reduce delay in payout of benefits.
Integrated Client Services/Processing Associate
The Vanguard Group
Charlotte, NC
10.2006 - 01.2014
- Responsible for maintaining in confidentiality multiple clients’ investment totaling over one billion dollars.
- Conduct meetings with internal and external client to discuss investment strategies.
- Processed and prioritized client requests received by phone, mail, or in person.
- Updated Vanguard policies and procedures by collaborating with senior management.
- Provide support to internal departments to allow timely client transition.
Education
Accident & Health Insurance licensed - undefined
B.S. in Accounting
University of Phoenix Online
Series 7 & Series 6, 63 licensed - undefined
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United States Marine Corps
01-2001
Skills
Customer service
Problem-solving
Punctual and reliable
Processes and procedures
Timeline
Quality Assurance Associate
American and Efird
08.2025 - 04.2026
Deli Associate
Walmart
03.2023 - 06.2025
Driver
Lyft
01.2022 - Current
Customer Service Representative
Wells Fargo
08.2015 - 09.2021
Medical Records Processing Specialist
ReleasePoint
05.2015 - 08.2015
Integrated Client Services/Processing Associate
The Vanguard Group
10.2006 - 01.2014
Accident & Health Insurance licensed - undefined
B.S. in Accounting
University of Phoenix Online
Series 7 & Series 6, 63 licensed - undefined
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United States Marine Corps