Thomas J. Mozier

• Directed daily operations within a high-volume distribution center, aligning workforce execution with client service-level agreements and operational KPIs
• Led training, onboarding, and performance management for a cross-functional workforce, improving productivity, safety compliance, and quality output
• Partnered with site leadership and client stakeholders to optimize workflows, staffing models, and throughput performance
• Managed labor planning and scheduling to meet fluctuating volume demands and operational targets
• Leveraged warehouse management systems to track performance, identify gaps, and drive continuous improvement
• Recognized with 9 performance awards for leadership, reliability, and operational excellence

• Oversaw inventory operations, reporting, and control processes to ensure accuracy, availability, and alignment with customer demand
• Delivered actionable performance insights to senior leadership, supporting strategic operational improvements
• Led a team of 12 associates, driving accountability, efficiency, and improved warehouse performance
• Implemented inventory audit and reconciliation processes to reduce discrepancies and improve data integrity
• Partnered cross-functionally to optimize purchasing decisions and inventory flow

• Directed sales, operations, and growth strategy for a startup mortgage platform, scaling business performance and market presence
• Built and led high-performing sales and operations teams, establishing KPIs, accountability frameworks, and performance management systems
• Owned P&L management, revenue forecasting, and financial performance optimization across business units
• Designed and implemented CRM systems, operational processes, and training programs to support scalable growth
• Launched consumer direct and retail lending platforms, ensuring compliance with regulatory standards
• Drove client acquisition and retention through strategic relationship management and targeted business development initiatives

• Led strategic growth initiatives that increased business volume by 10x within three months
• Developed and launched client retention and referral programs to drive recurring revenue
• Directed cross-functional teams to deliver seamless client service and operational execution
• Built and mentored high-performing teams, improving engagement, retention, and productivity

• Delivered mortgage solutions and financial advisory services across a multi-state client base
• Ranked in the top 10% nationally for customer service excellence
• Improved loan approval rates through detailed financial analysis and client qualification
• Built long-term client relationships through consultative sales and personalized service