Thomas Johnson
Tinton Falls,NJ
Summary
Highly Motivated, Results-Driven restoration technician with management experience
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Chief
Servpro
Eatontown, NJ
2020.03 - Current
- Onsite lead for assigned projects throughout the state
- Directly reporting to upper management on status of projects
- Laying out the details with the customer and reporting any issues that arise
- Keeping the customer updated with how the project is running
- Resolving any issues and or concerns the customer may have
- Leading a crew of three to ensure workload is spread effectively and all task are complete on time
- Discussing concerns crew members may have and reporting directly to upper management
- Enter all details of the project on mitigation management software
- Provide upper management with solutions to daily issues in order to improve overall projects
- Training new employees on daily job functions
- Planned daily activities to accomplish team objectives while adhering to high quality standards.
- Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.
- Managed team according to company standards and compliance requirements.
Restoration Technician
2019.01 - 2020.03
- Effectively assist in drying and restoring customers property to the condition it was prior to the damages
- Utilize necessary basic tools daily in order to complete projects
- Utilize power tools daily
- Providing the utmost customer service experience to the customer
- Utilizing time effectively to meet specific deadlines
- Working on multiple projects which include fire damage, mold, sewage damage, water damage and biohazard
Restoration Laborer
Servpro
Eatontown, NJ
2018.07 - 2019.01
Education
Highschool Diploma -
Monmouth Regional High School
Skills
- Excellent customer service approach
- Strength in
- Task Prioritization and Organization
- Proficient Time Management and Problem Solving
- Ability to work individually or with a team in a fast-paced environment
- Excellent Adaptability to Technological Innovation
- Proficient in using any and all types of hand and power tools
- Mold Remediation
- Company Safety Policies
- Crew Direction
Certification
Applied structural drying certification
Water damage restoration technician certification
Timeline
Crew Chief
Servpro
2020.03 - Current
Restoration Technician
2019.01 - 2020.03
Restoration Laborer
Servpro
2018.07 - 2019.01
Highschool Diploma -
Monmouth Regional High School