Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas Johnson

Brooklyn ,NY

Summary

Meticulous Hospitality Supervisor with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.

Overview

10
10
years of professional experience
1
1
Certification

Work History

The Sohotel

Night Auditor
12.2022 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Collaborated with team members to handle guest requirements from check-in through check-out.

Hotel Front Desk Supervisor

LaQuinta Inn & Suites
Auburn, AL
01.2022 - 09.2022
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Supervised team of 4 front desk agents and helped to resolve issues arising during shifts.

Server Shift Leader

Wild Wing Cafe
02.2022 - 07.2022
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Managed scheduling for 10 servers, maintaining adequate staffing levels while accounting for personal employee needs

Bar Manager

DLS
01.2021 - 01.2022
  • Closed out cash register and prepared cashier report at close of business.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing 97% improvement over prior onboarding process.

Education

No Degree - Political Science

Benedict College
Columbia, SC
05.2014

High School Diploma -

Hancock Central High School
Sparta, GA
05.2010

Skills

  • Hotel Safe Deposits
  • Guest Message Transmission
  • Personnel Supervision
  • Hotel Operations
  • Shift Scheduling
  • Team Leadership
  • Revenue Forecasting
  • Billing and Payment Processing
  • Menu Memorization and Presentation
  • Safe Food Handling
  • Restaurant Operation
  • Critical Thinking
  • Menu Recommendations
  • Food and Beverage Service
  • Dining Room Cleaning and Upkeep

Certification


  • Certified TIPS

Timeline

The Sohotel

Night Auditor
12.2022 - Current

Server Shift Leader

Wild Wing Cafe
02.2022 - 07.2022

Hotel Front Desk Supervisor

LaQuinta Inn & Suites
01.2022 - 09.2022

Bar Manager

DLS
01.2021 - 01.2022

No Degree - Political Science

Benedict College

High School Diploma -

Hancock Central High School

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