Thomas Joiner
Mohrsville,PA
Summary
Dynamic small business owner with a proven track record at JPM & Home Repairs, excelling in customer relations and financial management. Achieved significant growth through strategic planning and relationship building, enhancing client satisfaction and retention. Skilled in project management and operations oversight, fostering a collaborative team environment for optimal performance.
Overview
2026
2026
years of professional experience
Work History
Owner
JPM & Home Repairs
2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Supervisor
Sheetz
2019 - 2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Maintenance Technician / Locksmith
Kutztown University
2017 - 2019
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Installed new locks, door handles, and door closers.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Enhanced guest satisfaction in facility areas by maintaining high standard of cleanliness and functionality.
Education
Georgetown High
Georgetown, SCAssociate of Arts - Pastoral Ministry
Clark Summit
Scranton, PA2013
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Strategic planning
- Project estimating
- Team oversight
- Financial management
- Business launch
- Business marketing
Timeline
Owner
JPM & Home Repairs
2020 - Current
Supervisor
Sheetz
2019 - 2022
Maintenance Technician / Locksmith
Kutztown University
2017 - 2019
Georgetown High
Associate of Arts - Pastoral Ministry
Clark Summit
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