Summary
Overview
Work History
Education
Skills
Timeline
Generic
THOMAS JONES

THOMAS JONES

Spokane,WA

Summary

Detail-oriented leader accustomed to accepting responsibility, delegating authority, and working with others to achieve desired results. Able to plan, develop and manage several complex projects, teams, and schedules simultaneously.

Overview

23
23
years of professional experience

Work History

Director, Data Management

Benefitfocus
03.2023 - Current
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Worked closely with organizational leadership to guide operational strategy.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Monitored and coordinated workflows to optimize resources.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.

Sr Manager Customer Success

Premera Blue Cross
06.2019 - 03.2023
  • Responsible for all activities supporting new and renewal sales efforts through group installation and implementation across all lines of business, in partnership with cross functional teams, to ensure best in class support and service.
  • Serve as Vendor Management and Center of Excellence leader providing guidance and best practice knowledge across division in building and managing outsourced relationships.
  • Primary accountability for relationship management of Premera's personal funding account vendor(s).
  • Provide strategic vendor management and oversight of assigned systems, projects and tools for Sales and Marketing, ensuring exceptional service to internal and external customers, and that business processes and procedures are in place to support.
  • Key role in assigned Sales and Marketing's vendor sourcing, selection, negotiation, contract negotiation, implementation, and transition.
  • Interview, hire, and coach staff providing professional development opportunities through work assignments, special projects, further education, and feedback.
  • Provide appropriate and timely performance feedback to staff both informally and during formal review processes.
  • Review and recommend merit, promotion, and equity pay increases for staff.
  • Provide recommendations to cross-functional and sales leaders in developing, planning, and implementing effective processes in support of organizational strategy, initiatives, projects, and products.
  • Build and maintain collaborative cross- functional relationships with internal stakeholders (i.e., Customer Service, Membership & Billing and external business partners (producers and employer groups) to ensure needs are met, and processes improved.
  • Ensure that process and procedures are created that establish and manage ongoing enterprise support and governance model to support key strategic outsourced vendors.
  • Create and manage processes and procedures that ensure ongoing enterprise support and provide governance model for support key outsourced vendors.
  • Ensure that process and procedures are created that establish and manage ongoing enterprise support and governance model to support key strategic outsourced vendors Ensure that process and procedures are created that establish and manage ongoing enterprise support and governance model to support key strategic outsourced vendors.
  • Partner with appropriate stakeholders to ensure protocols are well defined and leverage LEAN principles to maximize efficiency.
  • Oversee and manage budget for department including print marketing material, stock inventory, and sales promotional items.
  • Act as escalation point for decision making related to assigned projects, systems, or tools.
  • Provide business guidance and oversee communications to business stakeholders.

Manager Small Group Sales Support

Premera Blue Cross
12.2015 - 06.2019
  • Responsible for all activities supporting new and renewal sales efforts through group installation and implementation, across Washington, Alaska and Oregon Small Group book of business, and partnership with cross functional teams, ensuring best in class support and service of over 11k member groups.
  • Provided oversight of assigned systems, projects and tools for Sales and Marketing, ensuring exceptional service to internal and external customers, and create, maintain business processes and procedures.
  • Build and maintain collaborative cross- functional relationships with internal stakeholders and external business partners (Producers and General Agents).

Team Lead WA Sales Support - Customer Success

Premera Blue Cross
08.2013 - 12.2015
  • Responsible for all activities supporting new and renewal sales efforts through group installation and implementation, across WA market group book of business, and partnership with cross functional teams, ensuring best in class support and service.
  • Provided oversight of assigned systems, projects and tools for Sales and Marketing, ensuring exceptional service to internal and external customers, and create, maintain business processes and procedures.
  • Build and maintain collaborative cross-functional relationships with internal stakeholders and external business partners, producers and general agents.
  • Interviewed, hired and trained employees to re-enter Washington Small Group market in 2013. Hired replacement when promoted to Sr Manger.
  • Complete special projects as assigned.

Sr Business Analyst

Premera Blue Cross
04.2012 - 08.2013
  • Provide complex business analysis for assigned business unit to implement effective products, services, systems, policies, and procedures.
  • Provide leadership and direction for assigned project.
  • Facilitates and leads cross functional team / work groups and medium to large-scale business projects.
  • Identify goals, consult with, and advise business unit(s) and technical project partners in development of requirements to translate desired goals to best practice outcomes.
  • Oversees and directs work and process flows, policies, procedures, reports, project status, action plans, and presentations to teams, committees, and management.
  • Analyze and translate business requirements to identify impacts, trends, and gaps.
  • Serves as subject matter expert and liaison for assigned business unit(s), technical staff, and/or outside contacts; ensures confidentiality is maintained, assists with systematic and procedural implementation, and responds to variety of related inquiries.
  • Lead User Acceptance Testing, including creating test plans, test scripts, performing tests, and making plan modifications; ensures consolidation and submission of user feedback on change requirements and/or requests to ensure quality.
  • Provides oversight and direction to analysts/consultants and assigned project components.
  • Complete special projects as assigned.

Business Development and Reporting Analyst

Premera Blue Cross
01.2000 - 04.2012
  • Responsible for running daily meetings and weekly team meetings, approving time off and other duties as assigned by the manager
  • Reporting Analyst responsibilities included manipulating demographic, geographic and census data used to produce GeoNetworks reports, provider maps, directories, mailing lists, Office of Insurance annual Network
  • Adequacy reports and HEDIS reporting
  • Utilize various software products such as Access,
  • Excel, Crystal, Geo Networks, SQL Server, SQL Server Reporting Services and Geo Coder
  • Research and analyze provider and member data
  • Other duties include creating Process
  • Documents, Business Requirements, Power Point Presentations and Assigning daily work to team members.

Education

High School Diploma -

North Central High School
Spokane
06.1991

Skills

  • Lean Leader
  • Vendor Management
  • Workflow Analysis
  • Operational Process
  • Project Management
  • Contract Negotiations
  • Analytical & Problem-Solving
  • Employee Development
  • Budget Management
  • Employee Supervision/Training
  • Day-To-Day Operations

Timeline

Director, Data Management

Benefitfocus
03.2023 - Current

Sr Manager Customer Success

Premera Blue Cross
06.2019 - 03.2023

Manager Small Group Sales Support

Premera Blue Cross
12.2015 - 06.2019

Team Lead WA Sales Support - Customer Success

Premera Blue Cross
08.2013 - 12.2015

Sr Business Analyst

Premera Blue Cross
04.2012 - 08.2013

Business Development and Reporting Analyst

Premera Blue Cross
01.2000 - 04.2012

High School Diploma -

North Central High School

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